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Best practice use of work item State and Resolution fields

Michael Taylor (8865764) | asked Jun 19 '13, 4:17 p.m.

We use a multi-step development workflow process that moves work items through various stages of Development, Quality Assurance, and Production deployment with accommodation for build requests, software deployments, and defect fixes in between.  I am envisioning all these stages as "States" in RTC.  However, a coworker envisions breaking these up between State and Resolutions.

What is RTC's intent of how State and Resolution should be used?  Why does it matter?  I assume if we follow RTC's intent and best practices we'll be better served in the long run.  Are these best practices documented anywhere?

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Eric Jodet (6.3k5111120) | answered Jun 20 '13, 3:43 a.m.
 Hello Michael,
this is more a generic agile question to, rather that a RTC specific one.
I guess it all depends on your business constraints:
 - resolutions might not be visible for all states
- resolutions items might differ depending on state
You may want to refer to,

Hope it helps.

Michael Taylor commented Jun 20 '13, 10:00 a.m.

Thanks.  I found the developerworks (2nd) link to be very useful for this question.  (  The other link for Changing RTC Process Configuration - Best Practices will come in handy as we configure the work items more.

I also found the following link that helped give some definition to state and resolution.

After reading these, it seems the resolution field is really intended to help document a work item that is in some sort of closed state.  Does this mean it probably doesn't make sense to use the resolution field for Open or In-progress types of States?

Eric Jodet commented Jun 20 '13, 10:47 a.m.
Well - I would think that "resolution" attribute is self-explanatory, and only valid when [OSLC] status is resolved.
Which means: resolved state possibly requires a resolution.
On the other hand, a resolution has no real meaning in [OSLC] open state.
What do you think?


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