What's the major reasons for the return code "500" in the RQM ?
3 answers
There are many and varous. To further troubleshoot your need to look into <your-server-install>/logs/qm.log file. Let us know what is the error there.
Comments
2013-05-30 15:50:36,639 [ JTS version check] ERROR ompatibility.internal.JtsConfigurationStateService - CRJAZ2054E The Jazz Team Server version is not compatible with this application. The version is 2.0.0, but it must be in the range [4.0.2,5.1).JTS version check] ERROR ompatibility.internal.JtsConfigurationStateService - CRJAZ2054E The Jazz Team Server version is not compatible with this application. The version is 2.0.0, but it must be in the range [4.0.2,5.1).
The user may need to be imported into the repository.com.ibm.team.repository.service.jts.contributor.internal.JtsContributorService" service failed to activate because a service that it depends on,com.ibm.team.repository.service.internal.IInternalDbContributorService", failed to be activated. For more details, open the help system and search for CRJAZ1972E.
Hi Dev,
What is your architecture you are using? Are you have jts and qm server located on different machines? I would recommend you creating new PMR to the support.
Hi Krzysztof,
Hi Dev,
Have you recently upgraded your RTC? I would suggest you to open new PMR if you need fast help.
The JTS version is appearing as 2.0 because the server was not able to get the About service URI from the root services document in order to fetch the real version. This may be because RQM may not be able to contact the JTS. However, since you have QM and JTS on the same machine and I assume they share the same server, this is strange.
I agree that you should contact IBM support and open a PMR.