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question asked: May 20 '13, 1:18 a.m.
question was seen: 6,013 times
last updated: May 27 '13, 7:12 a.m.

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Can Service now integrates with RQM 4.01 and 4.0.2

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vinay kumar nukala (42●3●67●72) | asked May 20 '13, 1:18 a.m.
Service now is a Ticket raising tool.
Can we integrate this Service now tool with ibm RQM, please its urgent.

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Vidya Malkarnekar (1.0k●1●5) | answered May 20 '13, 9:00 a.m.
JAZZ DEVELOPER
RQM doesn't have any officially  supported integration with ServiceNow product.
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Paul Slauenwhite commented May 21 '13, 7:56 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Note, RQM 3.0.1+ integrates with OSLC Change Management service providers.  As such, you could implement an OSLC CM service provider using template code from the Eclipse Lyo project.

vinay kumar nukala commented May 24 '13, 1:36 a.m.

 Service Now is having web services, Now can we integrate Service Now with RQM/ RTC.

Paul Slauenwhite commented May 24 '13, 10:52 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

You would have to implement an OSLC CM service provider that invokes the Service Now web services.  There are sample service provider implementations and reference server provider implementations in the Eclipse Lyo project.

vinay kumar nukala commented May 27 '13, 7:08 a.m.

Thank you, for sending the links. From the links i came to understand that i have create adapter integration through the SDK libraries. Please correct me, if i am wrong.


Thank you

Paul Slauenwhite commented May 27 '13, 7:12 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

You are correct.

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