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question asked: Apr 29 '13, 11:08 a.m.
question was seen: 5,710 times
last updated: Jun 03 '14, 8:45 p.m.

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Getting 500 error trying to display Dashboard

0
Steve Seifert (1●1●1) | asked Apr 29 '13, 11:08 a.m.
 I can login and display Work Items, but when I click on Dashboard and then my project dashboard I receive a 500 error.

We're Sorry...

An error occurred while retrieving the dashboard:

Unable to load /ccm/proxy?uri=https%3A%2F%2Fhub.jazz.net%2Fjts%2Fdashboards%2F2166%3FcontentType%3Dapplication%252Frdf%2525xml status:500
Comments
Krzysztof Kaźmierczyk commented Apr 29 '13, 11:45 a.m.

hi Steve,
Look to jts.log or ccm.log in <your-installation>\logs directory. Do you have any error message from the time of the issue?
If you are using IHS, it is good to check into log files for IHS.

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Adam Archer (836●3●9) | answered Apr 29 '13, 1:29 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Hi Steve,

Thanks for bringing this to our attention! This turns out to be caused by a known issue in RTC 4.0. We are working on preparing a patch for JazzHub to resolve the issue and should have things working shortly. For technical details on the underlying issue, here's the article about what we're running into:

https://jazz.net/library/article/1163/

Adam
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Lilian Galicia (6●4●5) | answered Jun 03 '14, 2:04 p.m.
 Hi!

I'm in RTC 3.0.1 and i get this message too in any web navigator:

Error

An error occurred while retrieving the dashboard:

Unable to load /ccm/proxy?uri=https%3A%2F%2Fmxplvdeax43.gnp.mx%3A9443%2Fjts%2Fdashboards%2F513%3FcontentType%3Dapplication%252Frdf%2525xml&dojo.preventCache=1401818266381 status:500

Please tell me what's the possible cause of this error and how to solve it?

Thanks and regards!



Comments
Donald Nong commented Jun 03 '14, 8:45 p.m.

Please check jts.log and ccm.log for any related errors, as suggested by Krzysztof. Internal 500 error can mean anything, so the error code itself will not be enough for anybody to offer a solution.

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