Getting 500 error trying to display Dashboard
I can login and display Work Items, but when I click on Dashboard and then my project dashboard I receive a 500 error.
We're Sorry...
An error occurred while retrieving the dashboard:
Unable to load /ccm/proxy?uri=https%3A%2F%2Fhub.jazz.net%2Fjts%2Fdashboards%2F2166%3FcontentType%3Dapplication%252Frdf%2525xml status:500
Unable to load /ccm/proxy?uri=https%3A%2F%2Fhub.jazz.net%2Fjts%2Fdashboards%2F2166%3FcontentType%3Dapplication%252Frdf%2525xml status:500
2 answers
Hi Steve,
Thanks for bringing this to our attention! This turns out to be caused by a known issue in RTC 4.0. We are working on preparing a patch for JazzHub to resolve the issue and should have things working shortly. For technical details on the underlying issue, here's the article about what we're running into:
https://jazz.net/library/article/1163/
Adam
Thanks for bringing this to our attention! This turns out to be caused by a known issue in RTC 4.0. We are working on preparing a patch for JazzHub to resolve the issue and should have things working shortly. For technical details on the underlying issue, here's the article about what we're running into:
https://jazz.net/library/article/1163/
Adam
Comments
Krzysztof Kaźmierczyk
Apr 29 '13, 11:45 a.m.hi Steve,
Look to jts.log or ccm.log in <your-installation>\logs directory. Do you have any error message from the time of the issue?
If you are using IHS, it is good to check into log files for IHS.