I am trying to setup a Review/Approval Cycle for test plans in RQM (Rational Quality Manager).

My goal is to enable Reviewers and Approvers to be notified by email of their required participation in reviewing/approving a test plan.

My current workflow is as follows,
- Create a test plan using the default test plan template.
- Go to the "Formal Review" panel for the test plan and add some Approvers/Reviewers.

(At this point, I click save, and from my understanding of documentation I have seen, RQM should now generate a "Task-Review" work item. The approvers/reviewers defined previously should now receive an email notification, telling them that a work item has been created, and they are required to take some action. However, this does not happen, and no work item is automatically created.)

- In the "Formal Review" Panel, there is a label that says "Quality Task - Create", clicking this opens a dialog
that allows you to create a work item.
- I select, "Task-Review," as the type and hit OK.
- A work item is now created, and again, I am given the opportunity to add reviewers/approvers.
- I do this, as before, and hit save.
- Again, I would expect some email notifications at this point, but none are to be seen.

Please could someone point out a flaw in my workflow, and tell me whether my assumptions are correct.
I feel I've hit a brick wall here, and with only a small, simple, task.

Thanks in advance.
Daniel.