CQ Connector - Outgoing CQ Record Creation Not Working

Hi,

I have successfully enabled incoming sync between our current production CQ database and Jazz (RTC)....everything is fine as long as CQ record is first created and then sync'ed into RTC - incoming/outgoing synchronization is fine as long as this is the case.

However, when I create a Work Item in RTC and expect that Work Item to be created as a Record in CQ, I am running into problems, specifically that RTC is not selecting the correct Record ID in CQ during the outgoing sync attempt. Each time I create a new Work Item, RTC simply attempts to modify an existing CQ record (e.g 'Work Item #40' is attempting to edit 'CQ Record DBNAME000040' instead of creating the next logical CQ record number) and I end up with a conflict between the new data and the original data in the existing (and different) CQ record.

In my property mapping for my work item sync rule, I have Id (item type) mapped to id (external type), with the external identifier flag set. In/Out is also selected.

Could somebody please point me in the direction of where I'm going wrong? Is this even possible? The help documentation says "The creation and modification changes also flow from work items to ClearQuest records. " so I presume it is.............I had intended to somewhat integrate our testing and development function using RQM and RTC based on this premise and now I'm at a loss.

Any help/suggestions would be much obliged and appreciated.

Peter............

Hi,

I have successfully enabled incoming sync between our current production CQ database and Jazz (RTC)....everything is fine as long as CQ record is first created and then sync'ed into RTC - incoming/outgoing synchronization is fine as long as this is the case.

However, when I create a Work Item in RTC and expect that Work Item to be created as a Record in CQ, I am running into problems, specifically that RTC is not selecting the correct Record ID in CQ during the outgoing sync attempt. Each time I create a new Work Item, RTC simply attempts to modify an existing CQ record (e.g 'Work Item #40' is attempting to edit 'CQ Record DBNAME000040' instead of creating the next logical CQ record number) and I end up with a conflict between the new data and the original data in the existing (and different) CQ record.

In my property mapping for my work item sync rule, I have Id (item type) mapped to id (external type), with the external identifier flag set. In/Out is also selected.

Could somebody please point me in the direction of where I'm going wrong? Is this even possible? The help documentation says "The creation and modification changes also flow from work items to ClearQuest records. " so I presume it is.............I had intended to somewhat integrate our testing and development function using RQM and RTC based on this premise and now I'm at a loss.

Any help/suggestions would be much obliged and appreciated.

Peter............