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question asked: Mar 06 '13, 4:05 p.m.
question was seen: 5,370 times
last updated: Mar 08 '13, 9:15 a.m.

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Rational Insight v1.1.1 error License CRRRL0005E

0
Walter Urrejola (23●1●8●11) | asked Mar 06 '13, 4:05 p.m.
Hi all, I hope you can help me.
I Install Rational Insight V1.1.1 on Windows Server 2008 R2, the trial license period has expired,so we purchased a license of type "IBM Rational Insight Standard Edition autorized User Licence Key", we loaded the license purchased in IBM RLKS 8.1.3 with iFix 02, at time of loading the license in RLKS asked me to create RLKs file "ibmratl.opt" where I put following parameters:

"GROUP AuthUsers anonymous wurrejola
Insight_user INCLUDE GROUP AuthUsers "

I saved the file, stopped the services RLSKS and start again, then check the tab "Server Status" and the report says "User of insight_user: (Total of 2 licenses issued; Total of 0 Licencses in use).

After this configuration I fully restarted Windows Server 2008, but when entering my username and password in Insight throws me the following error Logon:

"CRRRL0005E: Can not log on to the report server. The trial period for the report server is expired.
Please contact the server administrator to inform reporting this problem. "

I followed all the steps in the help of Insight 1.1.1 but so far nothing has worked

here I leave the logs of RLKs

Tab Server Status

Perform status Enquiry

--------
Status
--------
Flexible License Manager status on Wed 3/6/2013 17:41

[Detecting lmgrd processes...]
License server status: 27000@myserver
    License file(s) on myserver: D:\IBM\RationalRLKS\common\rational_server_perm.dat:D:\IBM\RationalRLKS\common\rational_server_temp.dat:

myserver: license server UP (MASTER) v11.10

Vendor daemon status (on myserver):

   ibmratl: UP v11.10
Feature usage info:

Users of insight_user:  (Total of 2 licenses issued;  Total of 0 licenses in use)


---------------------------------
Tab Server Diags

Perform Diagnostics

--------
Diagnostics
--------
FLEXnet diagnostics on Wed 3/6/2013 17:42

-----------------------------------------------------
License file: D:\IBM\RationalRLKS\common\rational_server_perm.dat
-----------------------------------------------------
"insight_user" v1.000000, vendor: ibmratl
  License server: myserver
  floating license  starts: 1-jan-1990,  no expiration date

  USER_BASED: Requires all licenses be RESERVEd to USERs
  Requests from the same USER/HOST/DISPLAY/VENDOR-DEFINED* do not consume a new license
*vendor-defined is a customized grouping -- ask your software provider

This license cannot be checked out because:
User/host not on INCLUDE list for feature.
Feature:       insight_user
License path:  D:\IBM\RationalRLKS\common\rational_server_perm.dat;D:\IBM\RationalRLKS\common\rational_server_temp.dat;
FLEXnet Licensing error:-39,147
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".
-----------------------------------------------------
-----------------------------------------------------
License file: D:\IBM\RationalRLKS\common\rational_server_temp.dat
-----------------------------------------------------


3 answers

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2
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Walter Urrejola (23●1●8●11) | answered Mar 07 '13, 9:40 a.m.
edited Mar 08 '13, 9:14 a.m.
 People, I resolved, I did the following:
1. Stop the service of RLKs 8.1.3 fix 02
2. Stop the service WAS
3. Add the file "ibmratl.opt" these parameter:

GROUP AuthServers myserverinsight.dom.cl
Insight_server INCLUDE GROUP AuthServers
GROUP AuthUsers anonymous wurrejola
INCLUDE Insight_user GROUP AuthUsers

4. Save the file "ibmratl.opt"
5. Start the service of RLKs 8.1.3 fix 02
6. Start the Web service aplication
7. Start session in reports server and it worked perfectly.

Thanks for the help :)
0
permanent link
Ali Manji (591●4●7) | answered Mar 07 '13, 12:53 p.m.
JAZZ DEVELOPER
edited Mar 07 '13, 12:54 p.m.
Hi Walter -

In Insight 1.1.1 you should not require these line in the ibmratl.opt file:

GROUP AuthServers myserverinsight.dom.cl
Insight_server INCLUDE GROUP AuthServers

Regards,
Ali

Comments
Walter Urrejola commented Mar 07 '13, 3:16 p.m.

Hi Ali, thank you very much for your answer ... Yes, according to the support site of insight v 1.1.1 the parameter you mention is not necessary, but without this parameter did not work without the license, adding "GROUP AuthServers myserverinsight.dom.cl Insight_server INCLUDE GROUP AuthServers" that the parameter refers to the server worked immediately.

Ali Manji commented Mar 07 '13, 3:21 p.m.
JAZZ DEVELOPER

Hi Walter -

This line also looks suspicious?

Insight_user INCLUDE GROUP AuthUsers
Should it not instead be:
INCLUDE insight_user GROUP AuthUsers
Regards,
Ali

Walter Urrejola commented Mar 08 '13, 9:12 a.m.

Hi Ali, You're absolutely right, keyboard error jejeje ;)


this is the correct:

 INCLUDE insight_user GROUP AuthUsers

0
permanent link
Walter Urrejola (23●1●8●11) | answered Mar 08 '13, 9:15 a.m.
 Just edit the response, greetings to all ;)

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