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Tracking Time with RTC 2.0

Mahdi El Masaoudi (111) | asked Feb 25 '13, 2:31 p.m.
We use RTC 2.0 in a support context and want to track time for different Work Item Status.
Example : How much time the Ticket 123456 was in the "In Progress" Status ?

We have two problems :
  1. Where to find the information about time ?
  2. In Most cases, more than 2 persones work on the same Work Item, It will be little complicated to create a work item for each Developper and for each ticket.
Do someone have any suggestion for us ?

Thank you !

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