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question asked: Feb 18 '13, 12:46 p.m.
question was seen: 5,080 times
last updated: Feb 19 '13, 8:15 a.m.

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Problem running jazz team server

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Luis Chacon (13●1●2●2) | asked Feb 18 '13, 12:46 p.m.
Hi,
I was installing Rational DOORS Next Generation and therefore installed it with the Rational Jazz Team Server, the installation seems well, but when i try to open http://localhost:9443/jts/ it doesnt load anything and just shows what it is shown on the following screenshot..


I made the whole installation in the C:\IBM directory, and it seemed successfull..

Hope you can help me, thanks

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Alastair Beadle (194●1●12●18) | answered Feb 19 '13, 7:39 a.m.
Hi Luis,
I think the problem may be that you are using http in the adress when it requires https. I get the same symptom if I use http, try https://localhost:9443/jts/setup.
Ali
Luis Chacon selected this answer as the correct answer
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Ralph Schoon commented Feb 19 '13, 7:54 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Oh my, why didn't I see that? Great Catch!

Luis Chacon commented Feb 19 '13, 8:15 a.m.

That was it haha, all this problems for this simple 's', thanks!

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Ralph Schoon (63.3k●3●36●46) | answered Feb 18 '13, 1:31 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi, did you run http://localhost:9443/jts/setup and set up the application? Did you use a supported browser?           

Please be aware that localhost as public URI is only advisable for quick tests and not for production systems.
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Luis Chacon commented Feb 18 '13, 1:45 p.m. | edited Feb 19 '13, 3:06 a.m.

Yes, when I try to enter http://localhost:9443/jts/setup it sows the same results, I used Mozilla Firefox and Internet Explorer... i am using localhost because it is intended as an installation to just test the tool and learn about it, not production..

Ralph Schoon commented Feb 19 '13, 3:12 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I am not sure what the issue could be. I have not seen that effect for a long time, especially on tomcat. I would

  • Check if the browser version is supported
  • Clear the browser cache
  • Monitor startup of the server and check the logs for issues.
  • Sometimes the WAR files don't unpack. You can delete the folders in server/tomcat/webapps where the war files are unzipped to enforce redeployment
  • What OS did you install on? If you installed into "Program Files", I would reinstall into a folder like C:/clm2012/4.0.1 or something similar.

Luis Chacon commented Feb 19 '13, 4:33 a.m.

Did everything.. it is installed in C:/IBM as I said in the original post... it is installed in windows 7... I am pretty sure that my browsers are supported to... the logs doesnt say anything special:
The jts logs says:
2013-02-19 10:23:37,201 [Component Resolve Thread (Bundle 86)]  INFO nternal.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:/C%3a/IBM/JAZZTE~1/server/conf/jts/teamserver.properties".

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