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question asked: Feb 05 '13, 8:09 p.m.
question was seen: 4,795 times
last updated: Feb 06 '13, 1:01 a.m.

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"Invalid UUID" error when saving a Work item after adding a subscriber using firefox ESR 17

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Rob Logie (338●2●50●41) | asked Feb 05 '13, 8:09 p.m.
Hi All

I am trying to save a work item after adding a subscriber to the work item.  I get a error like this:

"Invalid UUID [https://xxxxx.in.yyyyy.com:9444/jazz/web/projects/_CfuBEEjMEd-5lru_P7rliQ]. "

and the work item does not save.  This has stared occurring since FireFox ESR 17 was rolled out across all of the company desktop and laptop computers.

We are running RTC Version 3.0.1.1

Are there any known workarounds or fixes to this bug ?

(We have 100's of users and dozens of project areas on the server in a full CLM configuration so upgrading the server is a huge exercise)

Thanks in advance

Rob

3 answers

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Susan Hanson (1.6k●2●201●194) | answered Feb 05 '13, 8:25 p.m.
A very known bug :-)
https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=236526

It is fixed it seems in 4.0.1.
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Martha (Ruby) Andrews (3.0k●4●43●51) | answered Feb 05 '13, 8:32 p.m.
JAZZ DEVELOPER
Hello,

Firefox 17 is not a supported browser for RTC 3.0.1.1. The workaround is to use the Eclipse client, Internet Explorer, or Firefox 10 ESR.

Martha (Ruby) Andrews
Jazz L3 Developer
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Rajat Singh (598●3●35●45) | answered Feb 06 '13, 1:01 a.m.
 RTC 3.x family officially supports only the below browsers:
You may try using either of them to resolve this issue.

Best Regards
Rajat

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