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Error when saving a Test Case Result - Invalid Itemid

Anthony Paul (7021721) | asked Feb 05 '13, 5:43 a.m.
edited Feb 05 '13, 5:44 a.m.

One of our testers keeps getting the following error when she updates the  "Validates" column in a Test Case Results record:

Invalid itemId _5gb4UGGEEeKqWsgxnw0uEg on step object { "actualResult": "%3Cdiv xmlns%3D%22http%3A\/\/\/1999\/xhtml%22%3E%3CDIV class%3Dstep-detail-col%3E%3C\/DIV%3E%3C\/div%3E", "comment": "Working as Designed", "elementID": "_5gb4UGGEEeKqWsgxnw0uEg", "result": "" }. 

When she logs off and re logs back on to RQM it works. Also oddly I don't get this error. I do however have elevated rights and most of the preconditions we set-up don't apply to me.

Any ideas what could be causing this?:

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Rajat Singh (59833543) | answered Feb 05 '13, 6:28 a.m.
What is the browser used by the user facing this issue?

Anthony Paul commented Feb 05 '13, 6:32 a.m. | edited Feb 05 '13, 6:33 a.m.

 It is Internet Explorer 8 (8.0.6001.18702)

I am using the same browser. Should also say we are using this through a CITRIX server.

Rajat Singh commented Feb 05 '13, 6:33 a.m. | edited Feb 05 '13, 6:35 a.m.

Can the user reproduce the same issue with Firefox?

BTW also let me know the RQM version. 

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