Jazz Library ELM SaaS Customer Onboarding Video Library
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Tue, 08 Mar 2022
5 min read
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ELM SaaS Customer Onboarding Video Library

Rosa Naranjo, Support Program Manager – IBM
Last updated: 26 June 2025

This page describes a usage or software configuration that may not be supported by IBM.

This page provides video guidance for using IBM Engineering Lifecycle Management (ELM) products and associated tools for your ELM SaaS deployments.

Getting Help from IBM Technical Support
1. Creating an IBM ID
2. Requesting access to your company’s IBM Support account
3. Managing access to your IBM Customer Number (ICN)
4. Opening New IBM Support Case

Staying up-to-date on your ELM SaaS Deployment
1. How to Setup Notifications for your ELM SaaS deployment

LDAP – For Deployments using PWM for their LDAP configuration
1. Creating a new user
2. Resetting a Password / Unlocking an Account. (Downloadable Document)
3. Verify PWM Group Membership. (Downloadable Document)
4. Assigning Licenses

Rational Team Concert (RTC)
1. Tracking and Planning
2. Creating a Dashboard
3. Create a Work Item Type
4. Customize an Artifact WorkFlow
5. Create a Repository Workspace
6. Create a Plan with Multiple Iterations


Rational Doors Next Generation (RDNG / DNG)
1. Importing Documents
2. Dashboards and Views
3. Linking Requirements
4. Navigating Requirements Links
5. Exporting and Reporting

Rational Quality Manager (RQM)
1. Managing Lab Reservations
2. Automated Test Script
3. Big Picture
4. Creating Test Plans
5. Creating Test Cases
6. Creating est Scripts
7. Keywords and Test Data
8. Independent Test Cases and Test Scripts

Lifecycle Project Management
1. Overview

Reporting
Data Collection Jobs
1. Scheduling Data Collection Jobs. (Be sure to only run once per day and run only during ‘off’ hours)

Report Templates
1. SaaS Pro DNG Report Template Self Service Portal – IoT SaaS Support and Managed Services Support Wiki (For importing reporting templates into your SaaS Professional Environment)
2. Creating document-style reports in the Requirements Management application



Rational Engineering Lifecycle Manager (RELM)
1. Overview

Global Configuration
1. Overview

EXTRAS
1. Adding a “Theme” type Banner To your CLM Dashboard.
2. Expensive Scenarios (Please use caution)

 

© Copyright IBM Corporation 2022

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Tue, 08 Mar 2022