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question asked: Dec 10 '12, 1:09 p.m.
question was seen: 3,509 times
last updated: Dec 10 '12, 4:08 p.m.

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Upgraded QM from 3.0.1.3 to 4.0.1 -- users report cannot list artifacts

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Kevin Ramer (4.5k●9●186●201) | asked Dec 10 '12, 1:09 p.m.
We upgraded our CLM over the weekend to 4.0.1.  Today some users cannot view a list of artifacts (e.g. Test Execution Records)  The menu choice responds, but the page is empty.  I.e. not a set of headers and 'no records found' -- just empty.

I have checked:  Jazz Role, License, Project Membership and Role all look to be in order.

Any suggestions ?

Kevin
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Kevin Ramer commented Dec 10 '12, 4:01 p.m.

After some (apparently idle time), affected user is able to see artifacts and update them.

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John Nason (2.4k●10●12) | answered Dec 10 '12, 4:00 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Kevin, is this some users only? Can others view the same content successfully?

If so, two things come to mind:
1) supported browser version - what browser (and version) is being used?
2) clearing browser cache - can you clear the browser's cache?

If not, what are the specific artifact type(s)? Is there a red error/exception in the UI, typically "Unable to load content" with an error dump and message code.
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Kevin Ramer commented Dec 10 '12, 4:08 p.m.

All that was checked, but after ~2h user reports lists of TER, Test Cases, Reports, etc are now shown.  No errors were reported to UI or on the QM application server.

Just a few users it seems (or our ticket system would be under duress by now)

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