It's all about the answers!

Ask a question

Upgraded QM from 3.0.1.3 to 4.0.1 -- users report cannot list artifacts


Kevin Ramer (4.5k9186201) | asked Dec 10 '12, 1:09 p.m.
We upgraded our CLM over the weekend to 4.0.1.  Today some users cannot view a list of artifacts (e.g. Test Execution Records)  The menu choice responds, but the page is empty.  I.e. not a set of headers and 'no records found' -- just empty.

I have checked:  Jazz Role, License, Project Membership and Role all look to be in order.

Any suggestions ?

Kevin

Comments
Kevin Ramer commented Dec 10 '12, 4:01 p.m.

After some (apparently idle time), affected user is able to see artifacts and update them.

One answer



permanent link
John Nason (2.4k1012) | answered Dec 10 '12, 4:00 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Kevin, is this some users only? Can others view the same content successfully?

If so, two things come to mind:
1) supported browser version - what browser (and version) is being used?
2) clearing browser cache - can you clear the browser's cache?

If not, what are the specific artifact type(s)? Is there a red error/exception in the UI, typically "Unable to load content" with an error dump and message code.

Comments
Kevin Ramer commented Dec 10 '12, 4:08 p.m.

All that was checked, but after ~2h user reports lists of TER, Test Cases, Reports, etc are now shown.  No errors were reported to UI or on the QM application server.

Just a few users it seems (or our ticket system would be under duress by now)

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.