4.0.1 Diagnostic Error: Quality Management cannot be accessed
Diagnostics ran fine when i first finished the upgrade from 2.x to 3.x to 4.01. I tried a shutdown and restart but that did not clear up the error. The error:
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Accepted answer
Ralph Schoon (63.1k●3●36●46)
| answered Dec 09 '12, 5:47 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Dec 09 '12, 5:48 p.m.
Mike, 404 indicates there is an issue with deployment of QM. I have once seen that on Tomcat the uncompress of the war file did not work. I deleted the folder Server/Tomcat/webapps/qm and started again. That solved the issue. I would also suggest to thoroughly look into the log files. I would in addition expect the diagnostics page in the JTS administration to show an error with the registered QM application. I can't believe the QM application was there and then vanished.
Please check the logs (application and tomcat logs), if there is anything suspicious. Last thing thing you could try is to delete \server\tomcat\work\Catalina\localhost\qm. I have heard that the data there sometimes gets confused and deletion helps. I have however not tried that myself yet. Mike Shkolnik selected this answer as the correct answer
Comments Reinstalling did not fix the problem. However, it appears your second suggestion of removing (or renaming) \server\tomcat\work\Catalina\localhost\qm has worked, at least for now. Diagnostics now succeed and I can get to the qm status screen. Thanks much. Mike, I fail to understand why reinstall would not include creating a new Tomcat/work folder. If you did and had to delete the work folder anyway, this is certainly a defect I would file. If you would reinstall, see the same error, delete the work folder(s) and not see it, that would be a more logical workflow.
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