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question asked: Nov 26 '12, 6:25 a.m.
question was seen: 4,464 times
last updated: Nov 27 '12, 3:58 a.m.

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Accessing custom reports over Internet

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Sattya Remade (11●1●1) | asked Nov 26 '12, 6:25 a.m.

We have CLM 4.0 and RRDI 2.0 in our Setup, We have opened CLM 4.0 over internet for access. Internet users are able to work on CLM with out any problem. But while accessing custom reports configured as a dashboard widget, it shows error, unable to access rrdi server <rrdi_machine_name>. Do I need to open RRDI server over internet. Note I am able to access reports in intranet without any problem

Thanks,

Sattya

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Sattya Remade commented Nov 26 '12, 6:35 a.m.

RRDI and CLM are on different machines

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Jun Wang (607●7) | answered Nov 27 '12, 3:58 a.m.
I think you can not access the RRDI server by the host name on your browser directly over internet.

So I think it is necessary to oepn RRDI server over internet too, otherwise the RRDI host name can not find the correct mapping internet IP. You could try it.

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