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question asked: Nov 16 '12, 4:42 a.m.
question was seen: 3,792 times
last updated: Sep 01 '14, 7:14 a.m.

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[closed] RM Upgrade Error

0
YOGESH LOKHANDE (104●4●20●27) | asked Nov 16 '12, 4:42 a.m.
closed Sep 01 '14, 7:14 a.m. by Ralph Schoon (63.5k●3●36●46)
 
When I am going to upgrade the rm i get this error 

URL: https://hostname.example.com:port/rm/web/projects/migration.



 
An error has occurred while processing a server request. The server returned this error code: 500.
hide details
ID CRRRW7553E  A message that was received from the server indicates an error with no specific handler.
Unable to load /rm/proxy?uri=https%3A%2F%2Ftekr.com%3A9443%2Frm%2Fclientinit&dojo.preventCache=1353058667148 status:500
Error: Unable to load /rm/proxy?uri=https%3A%2F%2Ftekr.com%3A9443%2Frm%2Fclientinit&dojo.preventCache=1353058667148 status:500 at Object._28d [as resHandle] (https://192.168.10.186:9443/rm/web/_js/?include=A~&etag=BNRO52JSV34_en_US&_proxyURL=%2Frm:15:83486) at func (https://192.168.10.186:9443/rm/web/_js/?include=A~&etag=BNRO52JSV34_en_US&_proxyURL=%2Frm:15:82219) at _286 (https://192.168.10.186:9443/rm/web/_js/?include=A~&etag=BNRO52JSV34_en_US&_proxyURL=%2Frm:15:82504)

URL: /rm/proxy?uri=https%3A%2F%2Ftekr.com%3A9443%2Frm%2Fclientinit

Error 500: java.lang.IllegalStateException: Number of friends != 1

Comments
Daniel Gilio commented Aug 27 '14, 9:12 a.m.

Did this question ever get addressed? All I see is @Ralph Schoon scolding thew user and asking for log files. Did log files ever get supplied? Did a PMR get created? What is the status.

Only asking so I don't have to log another questions :-)

Ralph Schoon commented Sep 01 '14, 7:14 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

This question is so old, I would consider this to be solved or being irrelevant. You should create a question for your own specific question. I will close this one.

The question has been closed for the following reason: "Problem is not reproducible or outdated" by rschoon Sep 01 '14, 7:14 a.m.

Accepted answer

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Ralph Schoon (63.5k●3●36●46) | answered Nov 19 '12, 5:26 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Can you please avoid posting the same question again and again? You can comment like above to bump it up.

With respect to your problem, I would suggest to open a PMR with support, so that they can have a look into the logs. The information above is probably not enough to solve the issue. What concerns me is the IP address in the error message above. This could be related to a bad setup or maybe to bad settings in the registration/friends relationships.
YOGESH LOKHANDE selected this answer as the correct answer
Comments
YOGESH LOKHANDE commented Nov 19 '12, 8:14 a.m.

Hi Ralph


       I am really sorry for asking same ques.But I need help in it so give all errors in this.This will never happen again.
Once again sorry Ralph.

1
Ralph Schoon commented Nov 19 '12, 8:21 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

No problem. The issue you are seeing is hard to find. I would suggest to open a PMR with support. In addition, have you looked at the application logs that you can find in (Tomcat) JazzTeamServer/Server/logs?

1
Laura W. Hinson commented Nov 19 '12, 12:56 p.m.
JAZZ DEVELOPER

I'm not sure if it helps, but the related error message in the information center includes this additional information:
Explanation
A message that was received from the server indicates an error with no specific handler.
User response
Refresh your browser, and try the operation again. If the problem persists, there might be an issue with the server. Ask your administrator to check the server status.

Here's a link to the message in the information center: http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.messages.CLMic/CRRRW7553E.html

YOGESH LOKHANDE commented Nov 19 '12, 11:27 p.m.

Thank you Ralph & Laura for helping me 


but I am using web sphere application server  7.0.17 and Database is SQL Server 2008 .

I have done lots of steps like re install CLM again configure.
My CCM and QM migrated and working fine. In RM up gradation offline done but online 
migration step still stuck. 
some time i get error in database also but that disappear later  .
and also check in different browser.

1
Ralph Schoon commented Nov 20 '12, 1:12 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Please contact support. Without a lot more information from the log files and potentially the background of support we won't fix this isssue.