Using Google Talk for IM
Hello,
When I enter my gmail user account info, the Team Concert client gives me an error message saying --- Could not successfully connect to some of the available collaboration services. Reason: Problem occurred while logging into Jabber server. Details: Not connected to server. --- Do I have to install anything before I can connect to Google Talk? Thanks, Christoph |
9 answers
No, Google Talk should work out of the box. Did you set up other collaboration providers, or just GTalk? Can you please check the Error Log (Press Ctrl+3, type 'error log'). Usually it contains a more detailed error message. -- Cheers, Johannes Agile Planning Team |
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Thanks for your reply.
Here's what the error log is saying: eclipse.buildId=I20080618-1642 java.fullversion=J2RE 1.5.0 IBM J9 2.3 Windows XP x86-32 j9vmwi3223-20080315 (JIT enabled) J9VM - 20080314_17962_lHdSMr JIT - 20080130_0718ifx2_r8 GC - 200802_08 BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 Error Wed Oct 15 12:25:22 PDT 2008 Could not issue a live-name resolve request. java.lang.NullPointerException at com.ibm.team.collaboration.internal.sametime.core.provider.SametimePresence$1.run(SametimePresence.java:53) at com.ibm.team.collaboration.internal.sametime.core.provider.SametimeSession$2$1.run(SametimeSession.java:706) at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37) at com.ibm.team.collaboration.internal.sametime.core.provider.SametimeSession$2.run(SametimeSession.java:697) |
The stack trace looks like bug 59457 https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/59457 Can you verify that you are using an earlier build than 1.0.1M2? To get the Google Talk account working, I would recommend deleting the Sametime configuration for now as it might interrupt the connection process of all collaboration providers. -- Cheers, Johannes Agile Planning Team |
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Yes, I'm running 1.0.
How do I delete the Sametime configuration? The only thing I can find in the Product Configuration is "Jazz Sametime Integration documentation feature". Disabling that one didn't change anything. Thanks, Christoph |
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ctreude wrote:
Yes, I'm running 1.0. I just meant the account. Go to the Instant Messaging preference page (Window > Preferences > Instant Messaging) and make sure that there is just one entry for Google Talk, none for Sametime. -- Cheers, Johannes Agile Planning Team |
i only have the gtalk account in my configuration and i am encountering that problem. :(
ciao! |
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ramfree17 wrote:
i only have the gtalk account in my configuration and i am Can you please post what your error log is or file a bug against the collaboration component? -- Cheers, Johannes Agile Planning Team |
i only have the gtalk account in my configuration and i am encountering that problem. :( Just a random thought - if you start RTC in a new workspace, does it make any difference or do you get the same problems? anthony |
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Same problem but different behavior - there is nothing entered in the .log file.
Defect 63208 has been logged to track this. ciao! |
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