For a defect work item,is there a way we can know how many times it was reopened?
Hi,
For our Defect work item work flow once after traversing from New state to Resolved / Closed State by hitting reactivate button we can reopen those defects which takes the defect state to New again.
For such a defect work item,is there a way we can know how many times it was reopened?
Looking at the history tab is fine but the requirement is for a report showing the defects which are reopened with reopened date and person who reopened it.
For our Defect work item work flow once after traversing from New state to Resolved / Closed State by hitting reactivate button we can reopen those defects which takes the defect state to New again.
For such a defect work item,is there a way we can know how many times it was reopened?
Looking at the history tab is fine but the requirement is for a report showing the defects which are reopened with reopened date and person who reopened it.
2 answers
As you said, History is the way to know this information until RTC start supporting this extra information within worktem. I am sure there will not be a out of the box report, however if datawarehouse is capturing history of workitem, specially it's state, then it could be possible to design a custom RRDI report to display such information.
Someone from RTC reporting team need to chime in to confirm that.
Someone from RTC reporting team need to chime in to confirm that.
