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JTS server is not running even if jts.war is deployed properly


Jojie Valiente (3021417) | asked Oct 02 '12, 7:00 a.m.

After restarting our WebSphere server, the application server as well as all the enterprise application servers have also been started.

But when i tried to login to jts site https://ideazz-rtc.in.telstra.com.au:9443/jts/admin, it's not allowing me to login.

I logged in to the RTC server and run the repotools command to check if the server is running, im getting the error below:

[rationaladmin@lxapp8053 server]$ ./repotools-jts.sh isServerRunning
Repo Tools
Provisioning using "./conf/jts/provision_profiles".
  Jazz Foundation - Core Libraries, Version 4.0 (RJF-I20120531-1400)

CRJAZ1363I Loading the configuration from "file:conf/jts/teamserver.properties".
CRJAZ1779I This server is configured as a JTS.
CRJAZ1365I The server is attempting to connect to the following database: "thin:jtsusr/xxxxxxxx@lxdb8055:1521/CLM01P"
CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Oracle
  Db Product Version: Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
  Db URL: jdbc:oracle:thin:jtsusr/xxxxxxxx@lxdb8055:1521/CLM01P
  Jdbc Driver Name: Oracle JDBC driver
  Jdbc Driver Version: 11.2.0.3.0
CRJAZ1971I The server is configured with:
  Public URI: "https://ideazz-jts.in.telstra.com.au:9443/jts"
CRJAZ2105I Checking for a running server...
Read timed out
The server is not running.

Any suggestion on how to resolve this issue?

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Ralph Schoon (61.2k33643) | answered Oct 02 '12, 8:07 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Please check the server logs see http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.rational.clm.doc/topics/c_logfiles_loc.html . There are various reasons why the server might be not running, including deployment issues.

We provided a troubleshooting document for what we experienced with Was in the CLM Upgrade workshop. https://jazz.net/library/article/662 . See the Troubleshooting Appendix.

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