It's all about the answers!

Ask a question

JTS server is not running even if jts.war is deployed properly


Jojie Valiente (3021417) | asked Oct 02 '12, 7:00 a.m.

After restarting our WebSphere server, the application server as well as all the enterprise application servers have also been started.

But when i tried to login to jts site https://ideazz-rtc.in.telstra.com.au:9443/jts/admin, it's not allowing me to login.

I logged in to the RTC server and run the repotools command to check if the server is running, im getting the error below:

[rationaladmin@lxapp8053 server]$ ./repotools-jts.sh isServerRunning
Repo Tools
Provisioning using "./conf/jts/provision_profiles".
  Jazz Foundation - Core Libraries, Version 4.0 (RJF-I20120531-1400)

CRJAZ1363I Loading the configuration from "file:conf/jts/teamserver.properties".
CRJAZ1779I This server is configured as a JTS.
CRJAZ1365I The server is attempting to connect to the following database: "thin:jtsusr/xxxxxxxx@lxdb8055:1521/CLM01P"
CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Oracle
  Db Product Version: Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
  Db URL: jdbc:oracle:thin:jtsusr/xxxxxxxx@lxdb8055:1521/CLM01P
  Jdbc Driver Name: Oracle JDBC driver
  Jdbc Driver Version: 11.2.0.3.0
CRJAZ1971I The server is configured with:
  Public URI: "https://ideazz-jts.in.telstra.com.au:9443/jts"
CRJAZ2105I Checking for a running server...
Read timed out
The server is not running.

Any suggestion on how to resolve this issue?

One answer



permanent link
Ralph Schoon (63.5k33646) | answered Oct 02 '12, 8:07 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Please check the server logs see http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.rational.clm.doc/topics/c_logfiles_loc.html . There are various reasons why the server might be not running, including deployment issues.

We provided a troubleshooting document for what we experienced with Was in the CLM Upgrade workshop. https://jazz.net/library/article/662 . See the Troubleshooting Appendix.

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.