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question asked: Oct 04 '16, 4:54 p.m.
question was seen: 1,564 times
last updated: Oct 05 '16, 9:28 a.m.

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My Stuff showing no work items for some users

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Chris Newton (30●3●6) | asked Oct 04 '16, 4:54 p.m.
We just upgraded to RTC 6.0.2 and some users do not see any work items under My Stuff -> My Work despite having multiple work items assigned to the users across multiple projects. I believe the issue is that any user that has a mixed-case username does not have their queries in My Stuff populated. Has anyone else seen this before that can confirm that it is the mixed-case username that is the issue? Any thoughts on a solution or workaround? 

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Ralph Schoon (63.1k●3●36●46) | answered Oct 05 '16, 9:28 a.m.
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I think it is a good idea to open a PMR/Defect with support, Chris. I don't think it is very likely that anyone can come up with a resolution.

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