Is there other way to reset password in RTC?

Right now email notification of the new password is the only way through the
application. The other thing you can try is stop the server and edit
tomcat-users.xml file by hand. Be aware that the passwords in that file are
sha-1 encoded. You can generate a digest hash for a password using the
utilities that tomcat provides (see
http://tomcat.apache.org/tomcat-5.5-doc/realm-howto.html#Digested%20Passwords).

--
Ritchie Schacher
Jazz Server Development

"yisu" <yisu> wrote in message
news:gb8fa5$uih$1@localhost.localdomain...

Hello,

Currently in RTC, password reset process relies on email notification
process, new password get sent to the recipient's email address.. in
the situation of email server outage.. or email notification process
outage, is there any other way to reset a user's password in RTC?
Thanks.

Susan

We also have at least one work item opened to track this:

Mail notification required for resetting passwords. (53048)

--
Ritchie Schacher
Jazz Server Development

"yisu" <yisu> wrote in message
news:gb8fa5$uih$1@localhost.localdomain...

Hello,

Currently in RTC, password reset process relies on email notification
process, new password get sent to the recipient's email address.. in
the situation of email server outage.. or email notification process
outage, is there any other way to reset a user's password in RTC?
Thanks.

Susan