You have successfully logged into Jazz Team Server but you are not authorized to access Rational Quality Manager
2 answers
What URL you are trying to access. This message means that user does not have access to that area.
E.g. If you are accessing RQM application ..\qm\web\console\projectname, and see this error, it could mean user is not member of the project area
Similarly if user is trying to access rqm admin page ..qm/admin, this message mean user is not having CAL as project administrator /jazz admin.
If you can list out CAL assigned to the user and role and membership in the project, it would be easy to derive what is allowed to the user
Comments
Hi Pramod,
That is the normal behavior we see when a user is not added to a PA or not assigned a proper license.
Here it looks totally different when I login to jazz/admin sometimes I could see the connection to the DB is broken and sometimes it gives licensing error. After rebooting the server this issue gets fixed automatically.
The workaround is not applicable here as in the case of production enviornment.
Anoop, I have retagged to Jazz foundation to get expert view from foundation team.
I agree with Pramod that this message normally indicates a licensing related issue. Since the problem is resolved after a reboot it appears that there is a problem with reading the licenses from the Jazz Team Server. Losing connection to the database would definitely cause that.
The next step would be to see if there is some reason such as a bad network connection which caused the connection to the database to be lost. If that does not yield any answers you probably want to file a bug report or contact support.
Hi Anoop
I assume, you are using floating licenses in this setup.
If thats the case, you would want to check for the total number of licenses against the total number of users.
I have seen issues where the floating licenses were less than the total number of users.
In such cases, the last login would get a license assigned from any of the random users.
This would lead to the above error message for the user from which the license was obtained.
Best Regards
Rajat