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question asked: Jul 27 '12, 10:59 a.m.
question was seen: 12,515 times
last updated: Jul 20 '13, 10:55 a.m.

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What does this error message mean: CRJAZ1992E The task "com.ibm.team.repository.com.ibm.team.scm.monitorScrub" has failed with an unexpected error...The error message is "CRJAZ1411E Database connection has been closed. Check database status & ....?

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Cindy Crowl (21●1●2●2) | asked Jul 27 '12, 10:59 a.m.
We are receiving the following error message in the RTC diagnostics: 
CRJAZ1992E The task "com.ibm.team.repository.com.ibm.team.scm.monitorScrub" has failed with an unexpected error which has caused it to be unscheduled. The error message is "CRJAZ1411E Database connection has been closed. Check database status and availability.". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.
I have checked the server logs and the database availability.  I can find no complaints in the logs themselves and everything seems to be working as expected. 
We are running RTC 3.0.1.1 and an Oracle 11.2.0.1.4 database.
What does this reported error mean and how do we correct it?

6 answers

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Madhu Prabhu (98●11●14) | answered May 02 '13, 9:50 a.m.

CRJAZ1992E The task "com.ibm.team.process.RequestRemoteEnterpriseProcessUpdatesTask" has failed with an unexpected error which has caused it to be unscheduled. The error message is "Failed to prepare connection". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.

Resolved the above error by increasing the JDBC Connection Pool Wait time from its defualt value of 3000 to 6000. Ran the diagnostics and no errors reported.

Comments
Simon Eickel commented Jul 11 '13, 12:52 a.m.

Hi Madhu,
thanks for this information. It's very useful and helps to prevent this error message :)

Jaygee Santos commented Jul 20 '13, 10:55 a.m.

We also received this error on our JTS server currently on v4.0.0.  Increasing the JDBC connection pool wait time fixed the problem!

What is the impact though when this task fails?  I am curious because we have recently been getting intermittent timeout errors from users when loading workspaces.

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Mike Shkolnik (980●9●161●143) | answered Dec 12 '12, 2:43 p.m.
I am getting the same error ID but with "com.ibm.team.process.RequestRemoteEnterpriseProcessUpdatesTask" has failed. This is in 4.0.1. Server shutdown and startup clears the error, but it always comes back.
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Tiia Laitinen commented Jan 21 '13, 4:55 a.m.

We getting this same error too, version is also 4.0.1.
No solution for this?

Michael Prentice commented Jan 24 '13, 10:56 a.m.

We are seeing this with 4.0.1 as well. We just increased the heap size in DB2 and changed from circular to archival logging to support hot backups.


Would either of those changes cause this error? How do we fix it?

Gordon Flood commented Mar 08 '13, 2:07 p.m.

We are seeing this same top level error code with 4.0.1 (build RJF-I20121109-1457). We have just upgraded from 3.x and switched from data mart to data warehouse.

The top level error text, like Mike, is

CRJAZ1992E RequestRemoteEnterpriseProcessUpdatesTask has failed

The nested error that caused it to fail, like Mike, is database related, but different:

CRJAZ0368I A SQL query failed to execute properly on the server

Can we get some information on this in 4.01??

Here's our full nested error:

The error message is "CRJAZ0368I A SQL query failed to execute properly on the server. stmt = select distinct t1.ITEM_ID, t1.STATE_ID, t1.INTERNAL_LAST_UPDATE_ATTEMPTED from PROCESS.PROCESS_PROVIDER_CACHE_ITEM t1 order by t1.INTERNAL_LAST_UPDATE_ATTEMPTED asc". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.

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Jared Russell (1.3k●1●20●19) | answered Jul 27 '12, 11:09 a.m.
 You're likely encountering the issue described under the section Problem 1 of defect 182246. This was fixed in 3.0.1.3 so you should probably look to upgrade in order to solve this issue.
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Alexander Schinko (355●1●18●12) | answered Sep 05 '12, 5:34 a.m.
Hello, we still have the same problem in RTC version 3.0.1.3, but with Oracle 10.2.0.5.0.
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Yehiel Glass (255●4●89●86) | answered Feb 04 '13, 6:44 a.m.

We have the same problem.
Workaround is to restart the server.
We use NetApp for the sandbox

RTC 3.0.1.3 , Oracle 11.2

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Rajat Singh (598●3●35●45) | answered Apr 24 '13, 1:45 a.m.
 We are observing the same problem on v4.0.1.

CRJAZ1992E The task "com.ibm.team.process.RequestRemoteEnterpriseProcessUpdatesTask" has failed with an unexpected error which has caused it to be unscheduled. The error message is "Failed to prepare connection". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.

Isn't there any other solution to resolve this issue apart from restarting the server?

Best Regards
Rajat

Comments
Madhu Prabhu commented May 02 '13, 9:21 a.m.

See the exact same error:

CRJAZ1992E The task "com.ibm.team.process.RequestRemoteEnterpriseProcessUpdatesTask" has failed with an unexpected error which has caused it to be unscheduled. The error message is "Failed to prepare connection". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.

Please update if you found a resolution for this issue....

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