Receiving “Error 500: javax.servlet.ServletException: Content Manager has not been started” when trying to complete installation & setup of Insight 1.1.1 RC2

Deepaa Aadithya (31●2●2●3) | asked Jul 20 '12, 5:47 p.m.
edited Jul 23 '12, 11:03 a.m.

Receiving “Error 500: javax.servlet.ServletException: Content Manager has not been started” when trying to complete installation and setup of Insight 1.1.1 RC2

I’m trying to setup Insight 1.1.1 RC2 on my laptop. Config:Windows 7 professional (64 bit), SQL Server 2008 Express edition, Websphere 8.0

I’m following this guide:

https://jazz.net/help-dev/rational-insight/index.jsp?topic=%2Fcom.ibm.rational.raer.install.doc%2Ftopics%2Ft_postinstall_ri_setup_initialize.html

When manually configuring Insight,

1. I’m unable to find SQL database scripts as described in the installation guide under <InsightInstallDir>\setup\insight\datawarehouse\sampledw\sqlserver OR

<InsightInstallDir>\reportserver\contentstore

I don’t even have the directories datawarehouse or contentstore.

So, I created contentstore db in SQL Server and linked it in Cognos configuration and test was successful. I built then deployed ear file on websphere successfully.

2. When I try to launch http://<host>:<port>/insight/servlet I get Error 500: javax.servlet.ServletException: Content Manager has not been started”

3. In the Cognos Configuration tool, Start, Stop and restart buttons and actions are disabled.

Any ideas?

2 answers

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Petroula Pantazopoulos (366●1●2) | answered Jul 25 '12, 11:56 a.m.
JAZZ DEVELOPER

What does cogserver.log say? Any failed database connectivity or object deployment issue should be loged in that file. Also there are no pre-packaged scripts, the objects are created when the BI server is started for the first time and is using an empty content store database.

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Deepaa Aadithya commented Jul 25 '12, 3:54 p.m.

I re-installed insight and now trying to configure insight using the setup wizard. I'm able to get as far as build and deploy reporting components but get an error.

The reporting components could not be deployed due to an error. Add Rational Reporting style files to the reporting components Package the reporting components as an EAR file Update the report server configuration Deploy the EAR file to the specified application server Wait for the report server to initialize and set the Rational Reporting style

The reporting components could not be deployed due to an error. hide details

java.lang.NullPointerException

In the tomcat cmd window, I noticed the following : 15:26:07,664 [http-bio-10443-exec-17] INFO .rational.rrdi.setup.resources.DWCon nectionService - CRRRA0116I: No dw connection is found.

15:26:10,026 [http-bio-10443-exec-11] INFO l.rrdi.setup.biserver.service.WasDep loymentService - CRRRA2039I: Log onto the report server. 15:26:10,049 [http-bio-10443-exec-11] ERROR onal.rrdi.setup.steps.DeployCognosTo WASStepService - java.lang.NullPointerException

Deepaa Aadithya commented Jul 25 '12, 3:59 p.m.

In cogserver.log, I noticed, 169.254.43.114:9081 3912 2012-07-25 15:18:20.340 -5 pogoStartup na na 0 Thread-54 DISP 6235 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.contentmanager.coordinator.ActiveCMControl Failure <messages><message><messagestring>DPR-DPR-1035 Dispatcher detected an error.</messagestring></message><message><messagestring>DPR-DPR-1004 Expecting a BI Bus XML response but got: </messagestring></message></messages> DPR-CMI-4007 Unable to perform an active Content Manager election on the local IP node. For more information, see the dispatcher and Content Manager detailed logs. Ensure that the local Content Manager service is started.DPR-DPR-1004 Expecting a BI Bus XML response but got: com.cognos.pogo.bibus.CommandExecutionException: DPR-DPR-1004 Expecting a BI Bus XML response but got: at com.cognos.pogo.bibus.BIBusCommand.handleDefaultException(BIBusCommand.java:294) at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:194) at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:53) at

Deepaa Aadithya commented Jul 25 '12, 4:06 p.m.

com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:230) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:175) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:142) at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:113) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:94) at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:389) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:693) at com.cognos.pogo.util.threads.SafeThread.safeRun(SafeThread.java:70) at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61) Caused by: com.cognos.pogo.bibus.CommandExecutionException: DPR-DPR-1004 Expecting a BI Bus XML response but got: at com.cognos.pogo.bibus.BIBusCommand.checkResponseContentType(BIBusCommand.java:326) at

Deepaa Aadithya commented Jul 25 '12, 4:11 p.m.

169.254.43.114:9081 3912 2012-07-25 15:18:19.960 -5 Thread-54 CM 6235 1 Audit.RTUsage.cms.CM StartService ContentManagerService Info CM-SYS-5159 Content Manager is running in active mode. 169.254.43.114:9081 3912 2012-07-25 15:18:19.960 -5 Thread-54 CM 6235 1 Audit.RTUsage.cms.CM StartService ContentManagerService Success CM-SYS-5090 Content Manager build 10.1.6235.601 started (10.1.6235.601;20110713175822, schema version 6.0022, implementation: CMDbStore - Java CMCache). 169.254.43.114:9081 3912 2012-07-25 15:18:20.330 -5 pogoStartup na na 0 Thread-54 DISP 6235 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap getActiveContentManager ContentManager Failure <messages><message><messagestring>DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.</messagestring></message></messages>
169.254.43.114:9081 3912 2012-07-25 15:18:20.270 -5 pogoStartup na na 0 Thread-54 DISP 6235 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices StartService relationalMetadataService Success

Thanks in advance!

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Petroula Pantazopoulos (366●1●2) | answered Jul 26 '12, 8:27 a.m.
JAZZ DEVELOPER

How is your local database environment set up at the instance level (SQL Server Authentication vs integrated security)? What communication protocols have you enabled at the instance level? Also as things stand now, if you launch Cognos Configuration, and go to the content store section, is the content store database information present and correct? If you test the connection from the configuration manager, what is the result?

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