Deploying CLM 4.0 with WAS 8.0
Hi,
I have deployed CLM 4.0 into WAS 8.0. I have followed all required steps like defining custom properties, mapping users etc. but when I open the JTS setup URL like https://server:9443/jts/setup.. I get following error:
" Internet Explorer cannot display the webpage
Diagonise Connection Problems ".
Any suggestions please?
4 answers
Have you considers looking into https://jazz.net/library/article/662 . it is for the upgrade to 3.0.1.x, however it contains a troubleshooting guide you might want to check. We tried to sum up all the issues we saw with deploying on WAS and what can be done. it should be valid for WAS 8 as well in general.
Connection problem means that the page can not be reached. I would assume, WAS is not started, the deployment failed at least for JTS. Check if WAS is started in the services. Try to restart WAS. check for the application that are deployed. If you can reach WAS using the admin console, WAS is up and then it indicates the deployment failed. Try removing the App and redeploying. Make sure the context roots are set properly etc.
You would see other errors if you ran into the most common issues:
- Wrong JazzHome
- Global security settings wrong, e.g. missed a step/checkbox
- LDAP/Authentication setup incorrect
Connection problem means that the page can not be reached. I would assume, WAS is not started, the deployment failed at least for JTS. Check if WAS is started in the services. Try to restart WAS. check for the application that are deployed. If you can reach WAS using the admin console, WAS is up and then it indicates the deployment failed. Try removing the App and redeploying. Make sure the context roots are set properly etc.
You would see other errors if you ran into the most common issues:
- Wrong JazzHome
- Global security settings wrong, e.g. missed a step/checkbox
- LDAP/Authentication setup incorrect
Comments
That's a pretty generic error.
One thing that comes to mind is if the profile is using 9443
Do you have any other WAS profiles?
What port are you using to access the WAS console?
What happens if you use localhost instead of servername?
Does the application show as running in the WAS console?
Edit:
Is tomcat currently running? Are any applications deployed into tomcat?
You can use both but you need to configure one or the other to use a different set of ports. If tomcat is running try stopping it then stopping and starting WAS. If that works then we can figure out the best way to proceed.
Another suggestion: Make sure you restarted the profile and not just the applications when you finished configuring them. Occasionally that will cause unexpected results.
As for checking the port, 9043 is the default secure port for the first WebSphere profile so the other ports should also be the default including 9443
One thing that comes to mind is if the profile is using 9443
Do you have any other WAS profiles?
What port are you using to access the WAS console?
What happens if you use localhost instead of servername?
Does the application show as running in the WAS console?
Edit:
Is tomcat currently running? Are any applications deployed into tomcat?
You can use both but you need to configure one or the other to use a different set of ports. If tomcat is running try stopping it then stopping and starting WAS. If that works then we can figure out the best way to proceed.
Another suggestion: Make sure you restarted the profile and not just the applications when you finished configuring them. Occasionally that will cause unexpected results.
As for checking the port, 9043 is the default secure port for the first WebSphere profile so the other ports should also be the default including 9443
Comments
In response to :
When I open JTS setup page I get following error on browser: " Error 500: java.lang.NoClassDefFoundError: sun.awt.X11GraphicsEnvironment (initialization failure) ". I tried to set the DISPLAY variable also.. any suggestions please?
That looks like it has to do with the java.awt.headless value in WebSphere. It is supposed to be set to true
See step 12 in the Setting up a WebSphere Application Server section of the information center
When I open JTS setup page I get following error on browser: " Error 500: java.lang.NoClassDefFoundError: sun.awt.X11GraphicsEnvironment (initialization failure) ". I tried to set the DISPLAY variable also.. any suggestions please?
That looks like it has to do with the java.awt.headless value in WebSphere. It is supposed to be set to true
See step 12 in the Setting up a WebSphere Application Server section of the information center
Comments
Karl Weinert
JAZZ DEVELOPER Jun 21 '12, 11:08 a.m.Karl Weinert
JAZZ DEVELOPER Jun 22 '12, 8:48 a.m.