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Are there any link between URL and license types?

Karthik Krishnan (8825118163) | asked Jun 19 '12, 8:31 a.m.

We are facing a strange problem.

When a user with "Contributor" license and "Stateholder" role in project/Team areas try to access  the below url


where 1234 is the work item id

RTC always says userid/password not correct

When the same user tries to open this URL


this works. RTC allows the User to login and takes him to the work item

Both the URL's work for user having "Developer" license.

Are there any link between

Environment :
RTC 3.0.1
Browsers tried: IE8 & Firefox 10.0.4

Thanks in advance

Karthik Krishnan

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Ralph Schoon (63.2k33646) | answered Jun 19 '12, 8:53 a.m.
Hi Karthik,

this is odd. I am not aware that there should be any different license behavior for different link notations. If the user has access to the artifact it should open. What is more disturbing is that the user can't log in. If the user has no permission to see the item, I would assume that s what he is going to see as an error, not a log-in error.
Is the URL really pointing at the same server? Does this happen for all contributors or only for one. If you change the license for a specific user that it worked for to contributor, does it stop working?

I would open a PMR to have support looking at it.

Karthik Krishnan commented Jun 19 '12, 9:16 a.m.

Thanks Ralph. I haven't tried changing the license type and checked.

Yes URL is pointing to same server. I am able to login via both the URL's. I have developer license and of course I am also the "administrator"

Regarding the first url, User can login via https://jazzserver:9443/ccm/web/projects url and type the work item number to see the access

The user has "Stakeholder" role and I assume he should be able to see the work item. That is not a problem . Problem is via the different urls

I will do few more round of testing with different users before opening a PMR Regards, Karthik

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