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question asked: Aug 18 '08, 10:47 a.m.
question was seen: 3,867 times
last updated: Aug 18 '08, 10:47 a.m.

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Notifications are not working

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Bryan Hunt (446●32●13) | asked Aug 18 '08, 10:47 a.m.
Many milestones ago, notifications stopped working. We are on the 1.0
release now, and they still don't work. Is there a server setting
somewhere that we might not have correct?

Bryan

6 answers

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Work Item & UI Commons Team (1.3k●1) | answered Aug 18 '08, 11:45 a.m.
Are you referring to Mail notifications or entries to the Event Log inside Jazz? Note that for some milestones, E-Mail notification options have been introduced. If you want to receive E-Mails for work item changes, enable them in the user editor (right click on the project area in "Team Artifacts" and select "open my user editor").

Ben
Foundation & Work Item
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Bryan Hunt (446●32●13) | answered Aug 18 '08, 4:04 p.m.
I'm talking about the box that pops up in the lower right corner of
your display.

Bryan

On 2008-08-18 10:47:58 -0500,
benjamin_pasero@ch.ibm-dot-com.no-spam.invalid (bpasero) said:

Are you referring to Mail notifications or entries to the Event Log
inside Jazz? Note that for some milestones, E-Mail notification
options have been introduced. If you want to receive E-Mails for work
item changes, enable them in the user editor (right click on the
project area in "Team Artifacts" and select "open my
user editor").

Ben
Foundation & Work Item
0
permanent link
Work Item & UI Commons Team (1.3k●1) | answered Aug 19 '08, 4:46 a.m.
Oh, I see. Take a look in Window|Preferences|General|Notifications. You can see a list of Events on the left hand side. When you select "Item Received" do you see checked Notifications in the top right area? If not, you can always hit "Restore Defaults" to get the default settings back. Those will open a notification as soon as events come in.

Ben
Foundation & Work Item
0
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Bryan Hunt (446●32●13) | answered Aug 19 '08, 11:12 a.m.
Ben, I looked at my notification settings for Item Received, and I have
Show Alert for New High Priority Events and Highlight high Priority
Events in Red checked. I also looked at Change Sets Delivered and
Deliver Trigger is checked.

Bryan

On 2008-08-19 03:48:03 -0500,
benjamin_pasero@ch.ibm-dot-com.no-spam.invalid (bpasero) said:

Oh, I see. Take a look in Window|Preferences|General|Notifications.
You can see a list of Events on the left hand side. When you select
"Item Received" do you see checked Notifications in the top
right area? If not, you can always hit "Restore Defaults" to
get the default settings back. Those will open a notification as soon
as events come in.

Ben
Foundation & Work Item
0
permanent link
Work Item & UI Commons Team (1.3k●1) | answered Aug 20 '08, 4:38 a.m.
Ok, this could be an explanation. If you change the priority level of the first notifier to be >=Lowest, you should see a popup for any event regardless of the priority. Is that working for you?
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Work Item & UI Commons Team (1.3k●1) | answered Aug 20 '08, 10:28 a.m.
In fact, I found a bug in the code that checks for the "Match String" condition in the notifier "Show Alert for New High Priority Events". This could explain why you are not getting any notifications. Try removing the "\**" from the notifier and it should work again. Alternatively I recommend creating a new notifier clicking the "Add" button and configuring it to your needs.

The bug I found should be fixed in the next maintenance release.

Ben

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