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How can I debug an out of memory error during Rational Asset Manager startup?

Jose Luis Lopez Lopez (111) | asked Jun 13 '12, 4:55 a.m.

The memory usage grows until reaching the maximum heap size of 2G. The memory in the server is 8G.


Any suggestion will be appreciated.


I include an extract of the exception stack trace:





3 answers

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Anthony Kesterton (7.5k7180136) | answered Jun 13 '12, 6:33 a.m.
Can I just check a few things....what version of RAM are you using, and what OS?  Did the installation work before, or is this a new error when the system was working fine before.



Jose Luis Lopez Lopez commented Jun 13 '12, 11:30 a.m.

Hi Anthony,

Windows 2003, RAM 7.5.1. It was a fully operational installation with 1000 assets 10 users. I have digged into the logfiles and observed that the JobScheduler holds 96000 jobs for PendingPolicies... Is there a way to clear the scheduler?? I have cleared all the policies from the lifecycles, there should be no new jobs in the scheduler...


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Anthony Kesterton (7.5k7180136) | answered Jun 19 '12, 4:37 a.m.
Thanks for the update on what you are running.  I am not sure how to clear these logs, but can look into this. 

In the meantime, if anyone else knows how to fix this - please chime in.


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Gili Mendel (1.8k56) | answered Dec 10 '12, 1:05 p.m.
The best thing would be to get a dump, and look to see what what is it that takes that memory.

If you are creating assets in a batch, make sure that policies (governor configuration) are set to run as pending ... as they will not be able to catch up.... if this occured, take a look at the STALECACHE table, it should have one entry in it.  Check to see its size.  if it is large (> 20Meg) ... delete this record.   it keep track on pending policies.

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