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question asked: Jun 13 '12, 4:55 a.m.
question was seen: 5,229 times
last updated: Dec 10 '12, 1:05 p.m.

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How can I debug an out of memory error during Rational Asset Manager startup?

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Jose Luis Lopez Lopez (1●1●1) | asked Jun 13 '12, 4:55 a.m.

The memory usage grows until reaching the maximum heap size of 2G. The memory in the server is 8G.

 

Any suggestion will be appreciated.

 

I include an extract of the exception stack trace:

 

....

com.microsoft.sqlserver.jdbc.SQLServerResultSet

com.ibm.ws.rsadapter.jdbc.WSJdbcResultSet

com.ibm.ram.repository.core.sdo.BaseRAMSchemaAccess

com.ibm.ram.repository.core.StaleCacheManager
com.ibm.ram.repository.web.ws.quartz.CacheManagerJob

com.ibm.ram.repository.web.ws.quartz.jobs.AbstractRAMJob

org.quartz.core.JobRunShell

....

3 answers

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Anthony Kesterton (7.5k●9●180●136) | answered Jun 13 '12, 6:33 a.m.
JAZZ DEVELOPER
Can I just check a few things....what version of RAM are you using, and what OS?  Did the installation work before, or is this a new error when the system was working fine before.

regards

anthony
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Jose Luis Lopez Lopez commented Jun 13 '12, 11:30 a.m.

Hi Anthony,

Windows 2003, RAM 7.5.1. It was a fully operational installation with 1000 assets 10 users. I have digged into the logfiles and observed that the JobScheduler holds 96000 jobs for PendingPolicies... Is there a way to clear the scheduler?? I have cleared all the policies from the lifecycles, there should be no new jobs in the scheduler...

Thanks.
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Anthony Kesterton (7.5k●9●180●136) | answered Jun 19 '12, 4:37 a.m.
JAZZ DEVELOPER
Thanks for the update on what you are running.  I am not sure how to clear these logs, but can look into this. 

In the meantime, if anyone else knows how to fix this - please chime in.

anthony
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Gili Mendel (1.8k●5●6) | answered Dec 10 '12, 1:05 p.m.
JAZZ DEVELOPER
The best thing would be to get a dump, and look to see what what is it that takes that memory.

If you are creating assets in a batch, make sure that policies (governor configuration) are set to run as pending ... as they will not be able to catch up.... if this occured, take a look at the STALECACHE table, it should have one entry in it.  Check to see its size.  if it is large (> 20Meg) ... delete this record.   it keep track on pending policies.


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