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How can I define what record type to use when creating a defect through RQM?

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Frank Sullivan
(56●4●6) edited
Jun 13 '12, 1:22 p.m.
I have successfully integrated RQM to CQWeb, however, when I go to create a new defect it is creating a Support Request instead. Where can I define what record type to create through RQM? It is currently creating a Support Request and we would like it to open as a Defect.

Thanks in advanced

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Frank Sullivan
Jun 12 '12, 12:04 p.m.

Anyone have anything I can try?

Seth Packham
FORUM ADMINISTRATOR / JAZZ DEVELOPER Jun 13 '12, 1:02 p.m.

We require all postings to have a clear, specific QUESTION in the title field. Please edit this right away to rephrase the title as a proper question. It will probably help in getting responses too.

Frank Sullivan
Jun 13 '12, 1:05 p.m.

Thanks Seth. I have edited the question

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Bing Dong Ma
JAZZ DEVELOPER (196●2) Jun 13 '12, 11:45 p.m.
Hi, there is no this feature, you could submit your request to development here.  Thanks.

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Frank Sullivan
Jun 14 '12, 11:33 a.m.

Does it just open whatever is set as a default in ClearQuest? It currently is opening up a support request and not a defect, even though it says create defect.

Bing Dong Ma
JAZZ DEVELOPER Jun 14 '12, 10:14 p.m.

Right, it open whatever is set as default in ClearQuest. If several types are set as default, then the first default type is been used. You could have a try to set Defect type as default to see whether it works.

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Question asked: Jun 11 '12, 4:28 p.m.

Question was seen: 4,557 times

Last updated: Jun 14 '12, 10:14 p.m.

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