Unable to connect to rqm from excell

Gilles Kekenbosch (16●1●7●7) | asked Jun 04 '12, 9:07 a.m.

We would like to make use of RQMExcellmporter (Version 1.0.4465.14983).

We have two RQM servers:

- First one is 3.0.1.2 using default 9443 port

- Second one is 3.0.1.3 using 443 port (different server)

To change default port 9443 to 443 we have done the following things:

a) update tomcat server.xml file (change 9443 to 443) and,

b) update advanced properties page of application management qm (change 9443 to 443)

Second server behaviour seems OK but with RQMExcellmporter:

We are able to connect to first one server when using "Export to RQM" from xls.

We are unable to connect to second on server (message is "Invalid server, user name, or password")

Mso2Rqm debug shows: RQMConnector: Login - Error POSTing credentials to https://<My Server>:443/qm

Is there anything we can do ?

Thanks

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Gilles Kekenbosch commented Jun 04 '12, 10:27 a.m.

It seems to be a network problem - not a port one. I have moved server one to 443 and it still works from connexion from xls point of view. What are the ports to be open for proper behaviour ? 443 at least ... which else ?

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Hao Wan (1.5k●3●5) | answered Jun 04 '12, 9:28 p.m.
JAZZ DEVELOPER

Hi Gilles,
have you ever run the setup on the RQM server before changing the port?

and what do you mean by "ports to be open for proper behaviour" ?

Comments

Gilles Kekenbosch commented Jun 05 '12, 1:15 p.m.

Hi, the connection is ok with xls import from internet location therefore our RQM server configuration is OK. Connection is not ok from our company intranet. So I am wondering what are the settings we have to add at internal network level.

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Chidambaram L (234●37●70) | answered Jun 14 '12, 6:50 a.m.
edited Jun 14 '12, 7:02 a.m.

Same issue in my side.
Able to connect to Jazz server from Eclipse client, even from WAN.
Able to connect to RQM using Excel exporter from few sites. Other sites, including WAN throw the same error.

RQM version is 3.0.1.1.

I understand that all CLM communication happen through https. hence the port used for communication is the same for both Eclipse client, Excel Exporter or browser.

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Gilles Kekenbosch (16●1●7●7) | answered Jun 14 '12, 7:32 a.m.

It seems to be a proxi issue. This is the reason why its works from outside and it does not work from within the company. Is there any way to tell xls to handle a proxi server ?. The tool code should handle that problem.

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