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question asked: May 16 '12, 12:01 p.m.
question was seen: 6,234 times
last updated: Sep 13 '13, 10:33 a.m.

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Stephen Rooks (182●3●20●25) | asked May 16 '12, 12:01 p.m.
I shutdown an RDM 4.0 project, just restarted it .. and now cannot get in with any user (including ADMIN).

In the log I see:
May 16, 2012 4:55:51 PM org.apache.catalina.realm.LockOutRealm authenticate
WARNING: An attempt was made to authenticate the locked user "steve"

What's happened?

S
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Bo Chulindra commented Sep 26 '12, 7:41 p.m.
JAZZ DEVELOPER

@srooks: did you ever resolve this problem? A quick web search of your problem resulted in many solutions. Some of them may work for you.

Don Yantzi commented Oct 04 '12, 10:07 a.m. | edited Sep 12 '13, 12:49 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Stephen,

What are you using for the user registry? Tomcat? WAS? LDAP?

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Michael A. (15●8●13) | answered Sep 12 '13, 12:46 p.m.
Hi there,

I'm curently facing the same problems. I installed RTC 4.0.4 on Tomcat and LDAP and whenver I try to login with a LDAP account I see the same warning in the logs. Even the etl_user cannot login properly (fortunately I didn't disable the ADMIN account).

Sep 12, 2013 org.apache.catalina.realm.LockOutRealm authenticate
WARNING: An attempt was made to authenticate the locked user "etl_user"

Does anyone have an idea why that happens? The LDAP directory is used by many applications and none of them reports a "locked out" user.

Am I missing an attribute on my user account object that Jazz evaluates? @bkchulin: I couldn't find a proper answer to that question.

So in other words, I cannot use Jazz with that configuration.

Michael
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W Diu (580●2●6) | answered Sep 13 '13, 9:51 a.m.

Is your server only accessible from within your organization?  The message you described typically appears when someone is repeatedly trying to log in as etl_user with the wrong password.

Please check the log file to see the IP address of whoever is logging in as etl_user.  If it's from outside your organization, please consider blocking that IP.  If it's from within your organization, please check with that individual.

Comments
Michael A. commented Sep 13 '13, 10:00 a.m.

This cannot be the reason. I cannot use any of my LDAP users. Whenever I try to login with one of the users (I imported them successfully to Jazz) I see the same error message.


The only thing I can image is that Jazz tries to validate a specific attribute that is not available in my LDAP. The directory is used by many applications and none of them reports that the users are locked, only Jazz does so.

Bo Chulindra commented Sep 13 '13, 10:33 a.m.
JAZZ DEVELOPER

Additionally, etl_user is a system user. It should always be able to log in without a problem.

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