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question asked: Mar 27 '12, 6:02 a.m.
question was seen: 4,147 times
last updated: Dec 08 '13, 9:16 a.m.

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Query on resolution type

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Kaushambi Singh (371●3●103●79) | asked Mar 27 '12, 6:02 a.m.
When a workitem is resolved, it automatically choses the top resolution type by default though I have given 10 resolution types to be mapped with.Is there a way to make it mandatory and manually select and change the resolution type. I want users to manually select the right value from the drop down.
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Sunita Dinakar commented Dec 06 '13, 2:24 p.m.

 Hi,


We are looking to set the resolution mandatory at a particular status too, please help if this can be done without any advisors or javascript.

Thanks,
Sunita 

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sam detweiler (12.5k●6●195●201) | answered Dec 08 '13, 9:16 a.m.
currently, there is no way to force selection of the subcode on resolution. unfortunately this is hard coded and not driven by an Advisor like other enumerations are handled.
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Kaushambi Singh (371●3●103●79) | answered Mar 27 '12, 10:34 a.m.
Please reply
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Kaushambi Singh (371●3●103●79) | answered Mar 28 '12, 4:24 a.m.
COuld someone please throw some light on this question ?
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Alex Triffitt (6●1●1) | answered Apr 26 '12, 7:56 a.m.
When a workitem is resolved, it automatically choses the top resolution type by default though I have given 10 resolution types to be mapped with.Is there a way to make it mandatory and manually select and change the resolution type. I want users to manually select the right value from the drop down.



Hi kushsingh, did you manage to work out this issue? I'm trying to achieve the same thing and have been unable to find out how to do it.

Thanks
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Kaushambi Singh (371●3●103●79) | answered Apr 27 '12, 6:38 a.m.
Not yet Alex. Can someone from IBM help us to get the answer ?

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