Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

create work items from Email

Questions
Tags
Users
Badges
Yaron Norani
(472●6●70●65) Mar 06 '12, 12:07 p.m.
Hi,

I have RTC installed for our internal development team usage.
I also have lots of users that are at customer site. They do not have access to RTC, and they need to report (create) new work items.

I would like to find a way to create work items in RTC from an Email.
Something similar to "Email Reader" in ClearQuest.

Yaron

1 vote

11 answers
9,112 views
1 vote

11 answers

Permanent link
Dinesh Kumar B
JAZZ DEVELOPER (4.1k●4●13) Mar 07 '12, 2:18 a.m.
Hi Yaron,

RTC can be configured to create new workitems from email replies.

Below article documents this:
https://jazz.net/wiki/bin/view/Main/WorkItemEmailImport

Hope this helps.

Regards
Dinesh

0 votes

Permanent link
Canberk Akduygu
(992●3●73●71) Mar 07 '12, 3:49 a.m.
I am using CLM 3.0.1.2 server and my client is RTC 3.0.1 but there's no option of "allowing me to import workitems via e-mails" in the user info editor screen.

I dont think the version would cause such a problem. Could you help me with that?

0 votes

Permanent link
Geoffrey Clemm
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (30.1k●3●30●35) Mar 07 '12, 10:29 a.m.
Although the server properties for this are defined, this work was never completed and is not a supported feature (I have updated the wiki page). See work item 95864.

Note that there are 3'rd party providers that provide this functionality as an add-on capability for RTC. For example:
http://www.cm-logic.com/jazzconnect-email.html


Cheers,
Geoff

Hi Yaron,

RTC can be configured to create new workitems from email replies.

Below article documents this:
https://jazz.net/wiki/bin/view/Main/WorkItemEmailImport

Hope this helps.

Regards
Dinesh

0 votes

Permanent link
Canberk Akduygu
(992●3●73●71) Mar 07 '12, 10:37 a.m.
I knew CM-Logic's solution. I was asking myself why they had developed a solution while IBM has one. That question is solved :)

Thank you Geoff

0 votes

Permanent link
John S F Lander
(90●19●42) Mar 08 '12, 9:42 a.m.
I knew CM-Logic's solution. I was asking myself why they had developed a solution while IBM has one. That question is solved :)

Thank you Geoff


We have the CM-Logic email reader and it works well and we have anumber of PAs using the functionality

0 votes

Permanent link
Yaron Norani
(472●6●70●65) Mar 08 '12, 9:56 a.m.
Thanks for all the answers.
Geoff , do you know whether there are current plans to implement it in RTC?

0 votes

Permanent link
Geoffrey Clemm
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (30.1k●3●30●35) Mar 08 '12, 11:45 p.m.
This enhancement is currently still in backlog, so no current plans to
implement it.

Cheers,
Geoff

On 3/8/2012 10:10 AM, yaron wrote:
Thanks for all the answers.
Geoff , do you know whether there are current plans to implement it
in RTC?

0 votes

Permanent link
Stephen Toop
(111●1●22●23) Apr 16 '12, 11:39 a.m.
This enhancement is currently still in backlog, so no current plans to
implement it.

Cheers,
Geoff

On 3/8/2012 10:10 AM, yaron wrote:
Thanks for all the answers.
Geoff , do you know whether there are current plans to implement it
in RTC?


Hello,

If you would like to take a closer look at the version developed by CM-Logic please go to this URL http://cm-logic.com/software/cm-logic/jazzconnect-email.html

Or contact me directly and I can take you through it.

Also, JazzConnect-Email (Reader) was recently validated Ready For Rational Software

Thanks
Stephen Toop
CM-Logic Ltd

0 votes

Permanent link
Stephen Toop
(111●1●22●23) Aug 26 '15, 5:28 a.m.
 Updating the URL in case anyone is looking at this: http://cm-logic.com/products/jazzconnect-email-reader
Stephen Toop
CM-Logic 

0 votes

Permanent link
kesav d
(19●1●17) Apr 25 '17, 2:24 a.m.

 hi all 

unable to reach this url ,could someone tell me the recent solution for this

0 votes

1–15 items
page 1of 1 pagesof 2 pages

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Mar 06 '12, 12:07 p.m.

Question was seen: 9,112 times

Last updated: Apr 25 '17, 4:43 p.m.

Confirmation Cancel Confirm