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question asked: Feb 08 '12, 4:37 a.m.
question was seen: 4,362 times
last updated: Feb 08 '12, 4:37 a.m.

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After upgrade to RAM 7.5, how to enable category

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pan tianming (476●56●44) | asked Feb 08 '12, 4:37 a.m.
When we upgrade our RAM from 7.2 to 7.5.0.2, we found a problem:

7.2:
In RAM page, click "asset" tab, the left side menu will show the "category" item to allow search asset by filter by category.

after upgrade to 7.5:
In RAM page, click "asset" tab, the left side menu not show the "category" , so we may not search asset fiter base on category.


I checked RAM-> configuration, the category still there, not removed after upgrade.

How to enable category when click "asset" tab?
Thanks.

5 answers

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Rich Kulp (3.6k●3●8) | answered Feb 08 '12, 9:53 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Try clearing you browser's cache and cookies. Javascript and jsps change
between versions and sometimes those changes aren't picked up due to the
browser having older versions cached.

--
Rich Kulp
Rational Asset Manager developer
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pan tianming (476●56●44) | answered Feb 08 '12, 9:10 p.m.
We have finished following steps:
1) Restart RAM server
2) Clean all the browser cache
3) Change a machine to visit RAM

But still same problem, we also found "Rating" is missed.

The behavior is when we use RAM user login and click "Assets" tab, for the filter items under "Filter your search":
In 7.2 the following items allow to select:
1) Type 2) Category 3) State 4) Community 5) Rating

After upgrade to 7.5 only 3 items left:
1) Type 2) State 3) Community

Now the "category" and "Rating" now allow used for search
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Gili Mendel (1.8k●5●6) | answered Feb 09 '12, 8:44 a.m.
JAZZ DEVELOPER
Assume there are categories out there: Administration->Category Schemas.

Go to Administration->Tools and view jobs status, make sure all indexers have ran, and are ok ... (may consider to click the Rebuild index button, and monitor these jobs.
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Sheehan Anderson (1.2k●4) | answered Feb 09 '12, 10:00 a.m.
JAZZ DEVELOPER
The 'Category' and 'Rating' filters will only be displayed if assets have been categorized and rated. If you do have assets categorized and rated and these fields are still not displayed, could you try doing a search for * and see if the fields are displayed?
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pan tianming (476●56●44) | answered Feb 09 '12, 10:02 p.m.
Thank you, gmendel, I do following things
1) Use RAM admin login and go to Administration->Tools
2) Under the "Build the search index" , click the "Rebuild Index" .

Now "category" shows.

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