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Email notifications for a work item based on due date

Bhawana Gupta (1031012) | asked Jan 04 '12, 8:21 a.m.
For a customer, I need to send email notifications to the owner, the HOD (a customized attribute for the work item) and a go-to-person for over due work items. The HOD and the go-to-person may not be a subscriber of the work item.

This notification is not necessary on the save of a work item but a part of a daily reporting across the project.

Any Guidance will be highly appreciated.


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sam detweiler (12.5k6195201) | answered Jan 04 '12, 9:41 a.m.
you will need to write all that in java code as a plugin on the server.
and u will need to figure out how to get the plugin launched (timer, etc) if no-one touches the workitem (it is overdue u said)..

the plugin part that sends mail notices today is

in the plugin

note that this code is in an 'internal' class, and could be changed at any time by IBM without notification.

in a future release the handling of email FORMAT will be externalized into scripted templates..

but I don't see any timed/deadline driven event email notices


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