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Email notifications for a work item based on due date


Bhawana Gupta (1031012) | asked Jan 04 '12, 8:21 a.m.
JAZZ DEVELOPER
For a customer, I need to send email notifications to the owner, the HOD (a customized attribute for the work item) and a go-to-person for over due work items. The HOD and the go-to-person may not be a subscriber of the work item.

This notification is not necessary on the save of a work item but a part of a daily reporting across the project.

Any Guidance will be highly appreciated.

Regards
Bhawana

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sam detweiler (12.4k6172200) | answered Jan 04 '12, 9:41 a.m.
you will need to write all that in java code as a plugin on the server.
and u will need to figure out how to get the plugin launched (timer, etc) if no-one touches the workitem (it is overdue u said)..

the plugin part that sends mail notices today is

com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier

in the com.ibm.team.workitem.service plugin

note that this code is in an 'internal' class, and could be changed at any time by IBM without notification.

in a future release the handling of email FORMAT will be externalized into scripted templates..

but I don't see any timed/deadline driven event email notices

Sam

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