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Could not connect to Rational Team Concert, Check if the ser


Ved Prakash (41129) | asked Dec 08 '11, 6:28 p.m.
Rational Asset Manager 7.2.0.1
AIX
DB2 9.5

I am running Rational Asset Manager setup. The applications were successfully deployed, DBs working and connecting properly. User and authentication successfully completed.

Having issue at

Part 4: Configure Lifecycle management settings

I provide the URL - https://sapreal.bcsdc.lexington.bm.com:9444/jazz , Enter the correct userid and password and click on 'Configure Server' and get the following error -

Could not connect to Rational Team Concert, Check if the server is running

I also tried using the url -https://sapreal.bcsdc.lexington.bm.com:9443/jazz

but get the same error.

Is there any resolution?

Thanks,

3 answers



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Rich Kulp (3.6k38) | answered Dec 08 '11, 7:53 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Hi,

Try connecting to RTC from a browser instead to verify that RTC is
actually up and running. Login with the userid/password you supplied on
the RAM configuration page.

Then if that works take a look at the RAM logs and see if any RTC
connection errors were logged.


--
Rich Kulp
Rational Asset Manager developer

permanent link
Ved Prakash (41129) | answered Dec 09 '11, 12:39 a.m.
I tried connecting to RTC from the browser but no luck. Get error

The connection has timed out

The server at sapreal.bcsdc.lexington.bm.com is taking too long to respond.

* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

permanent link
Eric Bordeau (27632) | answered Dec 09 '11, 10:20 a.m.
JAZZ DEVELOPER
Just a guess... is that supposed to be ibm.com instead of bm.com?

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