Tasks as Unresolved & Resolved
I'm totally confused and I'm hoping that someone either at IBM or in the community has solved this problem. When I run the query 'Open assigned to me', I seem to get tasks that are marked as Done/Closed/Fixed and those three states are assigned to the "Closed" state group. The defects & issues seem to get their resolved flags set correctly but not Tasks. I found an interesting thread about those groups getting assigned the same ID as other workflows but I'm not sure what I should look for.
https://jazz.net/forums/viewtopic.php?t=10409&highlight=query+unresolved Any help would be greatly appreciated. I can also post part of the config source if that would help at all. |
3 answers
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If I edit the 'Open assigned to me' query and uncheck 'Unresolved' and check 'Resolved' I get what I expect for results. Even if I change an old task back to In Progress it will be removed from the Resolved query. Now if I could only get 'Unresolved' to give the correct results.
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A state can be related to one of the state groups: Open, InProgress, Closed.
The resolved/unresolved check-box in the query are related to these state groups. |
A state can be related to one of the state groups: Open, InProgress, Closed. We got this sort of resolved. The issue is that RTC used the same state id in different workflows. The id could be in a resolved state in one workflow and unresolved in another workflow causing the reports to get out of wack. Currently we have unresolved & resolved reporting correctly. |