Tasks as Unresolved & Resolved
I'm totally confused and I'm hoping that someone either at IBM or in the community has solved this problem. When I run the query 'Open assigned to me', I seem to get tasks that are marked as Done/Closed/Fixed and those three states are assigned to the "Closed" state group. The defects & issues seem to get their resolved flags set correctly but not Tasks. I found an interesting thread about those groups getting assigned the same ID as other workflows but I'm not sure what I should look for.
https://jazz.net/forums/viewtopic.php?t=10409&highlight=query+unresolved
Any help would be greatly appreciated. I can also post part of the config source if that would help at all.
https://jazz.net/forums/viewtopic.php?t=10409&highlight=query+unresolved
Any help would be greatly appreciated. I can also post part of the config source if that would help at all.
3 answers
A state can be related to one of the state groups: Open, InProgress, Closed.
The resolved/unresolved check-box in the query are related to these state groups.
We got this sort of resolved. The issue is that RTC used the same state id in different workflows. The id could be in a resolved state in one workflow and unresolved in another workflow causing the reports to get out of wack. Currently we have unresolved & resolved reporting correctly.