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question asked: Nov 21 '11, 10:34 a.m.
question was seen: 6,262 times
last updated: Jun 03 '13, 7:46 p.m.

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CRJAZ6004E Failed to contact the repository ....

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obidul Islam (16●2●2) | asked Nov 21 '11, 10:34 a.m.
Get the following error from RTC client 3.0.1 from one of my VMs:

CRJAZ6004E Failed to contact the repository ... Ensure that the server is running and available. It was working fine yesterday. There is no firewall running on that machine. Moreover, from another VM using the same credentials, same settings, same client version, connection works fine. Seeking help what might cause this issue.


Thanks
Obidul

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Jirong Hu (1.5k●9●295●258) | answered Nov 21 '11, 10:42 a.m.
I used to have a lot issues with network when I just started VM Workstation. Try reboot the VM.

Jirong
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obidul Islam commented Nov 21 '11, 11:13 a.m. | edited Jun 03 '13, 7:45 p.m.
I used to have a lot issues with network when I just started VM Workstation. Try reboot the VM.

Jirong



Re-booting didn't help. The details tab shows following information

CRJAZ6004E Failed to contact the repository 'jazzop13.rtp.raleigh.ibm.com'. Ensure that the server is running and available.
CRJAZ1371E The URL "https://jazzop13.rtp.raleigh.ibm.com:443/jazz/versionCompatibility?clientVersion=3.0.1" cannot be reached. The server cannot be reached. The network could not connect to the server. The error is "Connection refused: connect". Contact your system administrator.
Connection refused: connect

Jirong Hu commented Nov 21 '11, 11:18 a.m. | edited Jun 03 '13, 7:45 p.m.

Can you ping the server?

Why it's /jazz? Shouldn't be /jts or /ccm?

https://jazzop13.rtp.raleigh.ibm.com:443/jazz

obidul Islam commented Nov 21 '11, 11:50 a.m. | edited Jun 03 '13, 7:45 p.m.
Can you ping the server?

Why it's /jazz? Shouldn't be /jts or /ccm?

https://jazzop13.rtp.raleigh.ibm.com:443/jazz


Pinging is successful. I also tried using the IP, but didn't work.
I don't think the problem with URI (https://jazzop13.rtp.raleigh.ibm.com:443/jazz) as this works for everyone in my team.

Hooch Holly commented Oct 22 '12, 11:36 a.m.

I am getting this error this morning and am unable to connect.

Does anyone know how to resolve this?

Ralph Schoon commented Oct 22 '12, 11:44 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Have you tried to access the server using a browser from inside and outside of the VMWare? What happens with the  browser access? If it is only in the VM I would suspect an issue with the VM's network setup or some firewall settings that prevent the http call getting through or getting back.. 

Hooch Holly commented Oct 22 '12, 1:53 p.m. | edited Jun 03 '13, 7:46 p.m.

Very strange.  I can access the RTC server from a browser on my workstation,   However, when I try to connect via the RTC client on my desktop the "unable to connect" error is generated.

Ralph Schoon commented Oct 22 '12, 3:50 p.m. | edited Oct 22 '12, 3:50 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Are there proxy settings in your browser? You can set the proxy in the Eclipse client as well. Make sure the firewall does not block Eclipse. I had a situation recently where I managed to get an application blocked and was wondering why it would not connect, until I found it was rejected in the firewall.

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Vince Thyng (137●2●41●53) | answered Jun 03 '13, 6:18 p.m.
I have been troubleshooting this exact problem with a user.  Web client works, Eclipse client does not work.
We ended up discovering it was because the local hosts file had both the correct and incorrect IP address in it.

Also, I checked with Obidul today since there wasn't an answer posted here.  For his issue, it was resolved with a change to the proxy server settings in Internet Explorer.  If FireFox is your default browser though, you may need to change it there instead.

And finally, to help troubleshoot, we ran this command in a command prompt and tried connecting to the repository in the RTC Eclipse client: netstat -ant 1 -p TCP | findstr "9443"
This showed us just the attempts to connect out to the RTC service port, which made it clear the wrong IP was being attempted.

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