maintenance with Jazz
Hi all,
I'm very new with Jazz so I know really very little about it but a first curiosity soon raise to me.
For what I've read I don't found any reference to ReTAIN (Remote Technical Assistance Information Network), the official IBM tool through which customers use to open problems (PMRs) to IBM. How can Jazz be used to allow maintenance to developers?
Many thanks for your attention and regards
Anna
I'm very new with Jazz so I know really very little about it but a first curiosity soon raise to me.
For what I've read I don't found any reference to ReTAIN (Remote Technical Assistance Information Network), the official IBM tool through which customers use to open problems (PMRs) to IBM. How can Jazz be used to allow maintenance to developers?
Many thanks for your attention and regards
Anna
4 answers
Hi Anna,
You could open a bug report through this link.
https://jazz.net/bugs/bugs.jsp
If it is a general user / setup issue, you could also post to this very newsgroup.
Anyone has other suggestions?
Chrix
You could open a bug report through this link.
https://jazz.net/bugs/bugs.jsp
If it is a general user / setup issue, you could also post to this very newsgroup.
Anyone has other suggestions?
Chrix
Chrix,
thanks for your replay but probably I didn't explain me well.
For maintenance I intend the way the customer interact with IBM; I mean together with the connectors for ClearCase and ClearQuest I was expected to find a connector for SPoRT (Service Provide on Rational Tools) otherwise how level3 people can work?
Regards and thanks for your attention
Anna
thanks for your replay but probably I didn't explain me well.
For maintenance I intend the way the customer interact with IBM; I mean together with the connectors for ClearCase and ClearQuest I was expected to find a connector for SPoRT (Service Provide on Rational Tools) otherwise how level3 people can work?
Regards and thanks for your attention
Anna
Hi Anna,
Until we have something automated in place (we are working on it, but it
is not done yet), we will be manually transferring information to flow
information between RETAIN/SPoRT and the jazz.net workitem repository.
So a customer (or support person) should feel free to use whichever
mechanism that is most convenient for them, and the information will
flow where it needs to go.
Cheers,
Geoff
scardy wrote:
Until we have something automated in place (we are working on it, but it
is not done yet), we will be manually transferring information to flow
information between RETAIN/SPoRT and the jazz.net workitem repository.
So a customer (or support person) should feel free to use whichever
mechanism that is most convenient for them, and the information will
flow where it needs to go.
Cheers,
Geoff
scardy wrote:
Chrix,
thanks for your replay but probably I didn't explain me well.
For maintenance I intend the way the customer interact with IBM; I
mean together with the connectors for ClearCase and ClearQuest I was
expected to find a connector for SPoRT (Service Provide on Rational
Tools) otherwise how level3 people can work?
Regards and thanks for your attention
Anna