It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,884

question asked: Jul 02 '08, 6:12 a.m.
question was seen: 5,076 times
last updated: Jul 02 '08, 6:12 a.m.

Related questions

maintenance with Jazz

0
anna maria scardera (33●7●11) | asked Jul 02 '08, 6:12 a.m.
Hi all,
I'm very new with Jazz so I know really very little about it but a first curiosity soon raise to me.
For what I've read I don't found any reference to ReTAIN (Remote Technical Assistance Information Network), the official IBM tool through which customers use to open problems (PMRs) to IBM. How can Jazz be used to allow maintenance to developers?

Many thanks for your attention and regards
Anna

4 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Christophe Cornu (471●2●3) | answered Jul 02 '08, 8:01 a.m.
Hi Anna,

You could open a bug report through this link.
https://jazz.net/bugs/bugs.jsp

If it is a general user / setup issue, you could also post to this very newsgroup.

Anyone has other suggestions?

Chrix
0
permanent link
anna maria scardera (33●7●11) | answered Jul 07 '08, 5:49 a.m.
Chrix,
thanks for your replay but probably I didn't explain me well.

For maintenance I intend the way the customer interact with IBM; I mean together with the connectors for ClearCase and ClearQuest I was expected to find a connector for SPoRT (Service Provide on Rational Tools) otherwise how level3 people can work?

Regards and thanks for your attention
Anna
0
permanent link
Jessica Berliner (31●1) | answered Jul 07 '08, 9:38 a.m.
Hi Anna,

The SPoRT team is looking at extending RTC to create a connector for IBM teams using ReTAIN. I do not believe it is available yet.

Jessica
0
permanent link
Geoffrey Clemm (30.1k●3●30●35) | answered Jul 07 '08, 11:40 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Anna,

Until we have something automated in place (we are working on it, but it
is not done yet), we will be manually transferring information to flow
information between RETAIN/SPoRT and the jazz.net workitem repository.

So a customer (or support person) should feel free to use whichever
mechanism that is most convenient for them, and the information will
flow where it needs to go.

Cheers,
Geoff

scardy wrote:
Chrix,
thanks for your replay but probably I didn't explain me well.

For maintenance I intend the way the customer interact with IBM; I
mean together with the connectors for ClearCase and ClearQuest I was
expected to find a connector for SPoRT (Service Provide on Rational
Tools) otherwise how level3 people can work?

Regards and thanks for your attention
Anna

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.