Auto-subscription
Is there a way to get auto-subscribed to tasks that get opened that are Filed Against a specific Work Item Category?
For example, I would like to be notified automatically (via email, so me added as a subscriber) when any work items are opened up against my Work Item Category. I can find what new things get opened by running a query, but I would prefer an auto-subscription.
I have been unable to find a way to do this. Has anybody got any ideas?
Susan
For example, I would like to be notified automatically (via email, so me added as a subscriber) when any work items are opened up against my Work Item Category. I can find what new things get opened by running a query, but I would prefer an auto-subscription.
I have been unable to find a way to do this. Has anybody got any ideas?
Susan
2 answers
we also want this, but it is not an option today.
I have looked at creating an extension plugin to provide this support for us. but the UI for admining which users get notified for what, is a problem. the user profile in RTC doesn't support dynamic extensions, so it can't be managed there.
I have looked at creating an extension plugin to provide this support for us. but the UI for admining which users get notified for what, is a problem. the user profile in RTC doesn't support dynamic extensions, so it can't be managed there.
Comments
Sam, it would probably relatively easy to have a file storing the wants notification. Suboptimal, but better than noting. You could also tie this to a role. Since you can have multiple roles assigned this could be the easiest way to do it.
I would suggest you create a work item for this kind of enhancement request. We also have a team that creates and supports thins kind of extensions for a fee.
I am aware the wishlist is getting longer and longer, but it will take time to do all these usefull and interesting features, unfortunately.
Subscriptions are not accessible in JavaScript. Users only if you hardcode the UID.
You can however, create a work item save participant to do something like that. There are several ways I can imagine to do this. There are examples of code you would be able to use here: http://rsjazz.wordpress.com/ Search for subscribing and approval.
The problem I see is, how do you manage whom to remove from the subscription? There is no flag that could tell you who subscribed just by interest. So you either end up having everyone subscribed or you remove people that are interested.
I would personally rather suggest using the dashboard for seeing these kind of work items. Another possible implementation would be to create a server participant or an event handler that sends mail to the team members, rather than subscribing people. We have a services team that has created such extensions for customers that users can by.
I see a lot of requests for doing mass mailing and the like and I am personally not a friend of if. See http://jazzpractices.wordpress.com/2012/11/13/when-doing-well-is-better-than-doing-the-best/ for some thoughts why you should not always do what can be done.
You can however, create a work item save participant to do something like that. There are several ways I can imagine to do this. There are examples of code you would be able to use here: http://rsjazz.wordpress.com/ Search for subscribing and approval.
The problem I see is, how do you manage whom to remove from the subscription? There is no flag that could tell you who subscribed just by interest. So you either end up having everyone subscribed or you remove people that are interested.
I would personally rather suggest using the dashboard for seeing these kind of work items. Another possible implementation would be to create a server participant or an event handler that sends mail to the team members, rather than subscribing people. We have a services team that has created such extensions for customers that users can by.
I see a lot of requests for doing mass mailing and the like and I am personally not a friend of if. See http://jazzpractices.wordpress.com/2012/11/13/when-doing-well-is-better-than-doing-the-best/ for some thoughts why you should not always do what can be done.
Comments
Scott Crouch
Aug 13 '12, 4:31 p.m.I'd also be interested in this. I suppose you could create a feed for this. But not everybody uses a feed reader.
Jim McGovern
Aug 13 '12, 12:10 p.m.Susan, we just transitioned from ClearQuest to RTC and it is a big issue that we can't do this. I see you never got an answer -- did you ever figure out a way to do this?
Thanks,
Jim McGovern