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question asked: Aug 24 '11, 2:49 p.m.
question was seen: 6,870 times
last updated: Sep 05 '12, 9:10 p.m.

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CRJAZ0738I Error fetching groups for user.ID

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Jirong Hu (1.5k●9●295●258) | asked Aug 24 '11, 2:49 p.m.
Hi

We have WebSphere/AD/Oracle. I can see users we created in AD group JazzUsers are automatically imported into Jazz over-night (I didn't do any manual import users or groups into RTC). Now when I click into a user, I see the error message below. I don't get this message for my current logged in user.

Problem fetching user roles: An error response was received from the Jazz Team Server. Status=400. Message: CRJAZ0738I Error fetching groups for user.ID CRJAZ1527E

2011-08-24 14:39:14,729 ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0738I Error fetching groups for user.
javax.naming.PartialResultException: Unprocessed Continuation Reference(s); Remaining name: 'DC=hsc,DC=ad,DC=gov,DC=on,DC=ca'

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Tony Altamura (12●13●14) | answered Sep 05 '12, 9:10 p.m.
I encountered a similar error when viewing active users in the user Administration screen.  I checked the user was a member of the right LDAP groups, they did have the right LDAP groups.  So I then ran an LDAP sync this still did not show the groups.
When I logged in with the user for the first time it updated the groups shown in the RTC User admin screen.

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