CQ connector troubleshooting
I did check the below link and verified everything works as per below link
https://jazz.net/library/article/89 But i am not able to see the Defect Record created in CQ in RTC as work item I am using the out of box example provided by IBM for JazzInterloop , So i have imported the syn rules from D:\RTC 2.0.0.1 ClearQuest Connector\gateway\sample\syncRules When i create the CQ record i do see # Number of change events read: 1 # Number of change events processed: 1 # Number of change events deleted: 1 # Number of change events read: 0 # Number of change events processed: 0 # Number of change events deleted: 0 So i believe it is getting processed but when i go to RTC (connecting with cqconnector userid) and search it through predefined query " Recently created" i do not see any record Public queries are created as below # Defect - Public Queries/JazzConnector/CQConnector_Test/Defect # Project - Public Queries/JazzConnector/CQConnector_Test/Project Is there a way to trace ? where are the logs files generated which path and directory ? what could be wrong ? |
4 answers
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2011-07-23 15:33:50,249 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Found 4 sync rules for outgoing synchronization 2011-07-23 15:33:50,249 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Synchronizing items for sync rule com.ibm.rational.clearquest.DefectTrackingInterop.Defect 2011-07-23 15:33:50,249 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Searching for WorkItem items that may need outgoing sync 2011-07-23 15:33:50,249 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Query for modified items returned 0 result(s) in 0ms 2011-07-23 15:33:50,264 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Synchronizing items for sync rule com.ibm.rational.clearquest.DefectTrackingInterop.Attachment 2011-07-23 15:33:50,264 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Searching for Attachment items that may need outgoing sync 2011-07-23 15:33:50,280 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Query for modified items returned 0 result(s) in 0ms 2011-07-23 15:33:50,296 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Synchronizing items for sync rule com.ibm.rational.clearquest.DefectTrackingInterop.Project 2011-07-23 15:33:50,296 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Searching for Category items that may need outgoing sync 2011-07-23 15:33:50,296 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Query for modified items returned 0 result(s) in 0ms 2011-07-23 15:33:50,311 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Synchronizing items for sync rule com.ibm.rational.clearquest.DefectTrackingInterop.users 2011-07-23 15:33:50,311 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Searching for Contributor items that may need outgoing sync 2011-07-23 15:33:50,311 DEBUG com.ibm.team.interop.service.outgoingSyncJob - Query for modified items returned 0 result(s) in 0ms |
Hello
Did you just start evaluating the bridge and synchronizer technologies? Please make sure to read the CQ-RTC bridge technote and see if it can fit your need. https://www-304.ibm.com/support/docview.wss?uid=swg21433074 The bridge offers lots of nice features that align with Rational's CLM strategy and is easy to set up and maintain. We will also appreciate feedback if the bridge does meet your requirement. If this is a real product or roll out situation with the CQ-RTC synchronizer, please open PMRs immediately with Rational so your issues can be tracked and taken care of. There could be many issues based on the problem you described and errors you included, you want to check - the queries you defined in CQ to make sure they filter out what you want to sync to RTC WI - the connectivity between your jazz server, your CQ gateway server, and your CQ database to make sure there is no firewall related blockage - your CQ record is assigned to the project area - etc. Our support organization should be able to help you. BTW, besides the Jazz CQ synchronizer trouble shooting article you mentioned https://jazz.net/library/article/89 please also read this MustGather doc - either for your own debugging purpose or as guide if you need to open PMRs. https://w3km.lexma.ibm.com/RTCSupport/Wiki.jsp?page=MUSTGATHER_RationalTeamConcert Thanks Yuhong Yuhong Yin CC-RTC & CQ-RTC Connectors Team ClearQuest Web Team |
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The link does not work https://w3km.lexma.ibm.com/RTCSupport/Wiki.jsp?page=MUSTGATHER_RationalTeamConcert
I believe the CQ bridge works from web and client from RTC version 3.0 onwards. We have RTC 2.0.0.1 version and upgrade would take time its management decision when they would like to upgrade. So was exploring the CQ connector. I had tried using CQ bridge for version 2.0.0.1 and work item can only be linked from web client. Alss we cannot see this links from thick client or access cq records from thick client |
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Finally it worked. don't know what the real issue was though.
from http://localhost:<port>/cqconnector/setup web link did a "Reset Gateway" and everything started working |
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