RTC support information
One answer
Note that you'll probably want to divide this into three kinds of
"support" questions:
- IT Support (maintaining the databases and app servers, backup and restore)
- Project Support (creating project areas, configuring Process)
- Process Coding (writing server-side process code)
In many smaller installations, IT Support is just provided by the IT
department, Project Support ends up being handled by the development
teams themselves, and they just don't do any Process Coding.
In large Enterprise installations, they often have a dedicated
person/team that handles one or more of these areas for a large number
of users.
But I'm also interested in real data.
Cheers,
Geoff
On 7/22/2011 12:23 PM, itengtools wrote:
"support" questions:
- IT Support (maintaining the databases and app servers, backup and restore)
- Project Support (creating project areas, configuring Process)
- Process Coding (writing server-side process code)
In many smaller installations, IT Support is just provided by the IT
department, Project Support ends up being handled by the development
teams themselves, and they just don't do any Process Coding.
In large Enterprise installations, they often have a dedicated
person/team that handles one or more of these areas for a large number
of users.
But I'm also interested in real data.
Cheers,
Geoff
On 7/22/2011 12:23 PM, itengtools wrote:
Hello,
Are you all finding RTC to be supported by one or more individuals at
your company/department? Can one person support the source
control/change management/dashboard-reporting/build of RTC?