Hi,

I'm trying using the new visibility capabilities of RTC 3.0.1 ( using category/group area )and create the following scenario.

Scenario:

- Diferent groups of customers that shouldn't see what the WI created between each other.
- A group of people 'routing' these demands to diferent providers, that should be able to see everything.
- Diferent groups of providers who cant see the WI that the other providers are working at.
- At the same time the customer-routing people-providers following the above statments should see the same WI.

Posible Solution:
Create a tree of categories like:
-Cat.CustomerA
-->ProviderA
-->ProviderB
-Cat.CustomerB
-->ProviderA
-->ProviderB

And asociate to each of them to a Team Area that includes the combinations of users.

I belive this could be a solution with few users, but in a middle-large organization this would be a nightmare to administrate and maintain...

Does anyone know a more 'elegant' maintenable alternative?

Thanks in advance!