Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide by Shmuel Bashan and David Bellagio has just published. This 12 chapter book contains nearly 450 pages of content.

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Drawing on extensive experience with IBM customers, the authors tightly link theory with proven best practices, offering implementation guidance, detailed examples, and complete schemas. They present innovative solutions, introduce advanced customization techniques, and walk step-by-step through every phase of workflow development, from requirements through maintenance. They conclude with a full chapter of sample applications and solutions, ranging from Collaborative Application Lifecycle Management to SLAs.

Coverage includes

Understanding work items and their elements
Using work items for changes, tasks, activities, test plans, test cases, risks, builds, and promotion
Implementing best practices for work item application planning, analysis, design, development, testing, deployment, and maintenance
Describing workflows, including advanced dynamic workflows
Incorporating roles in work items and using them to meet business needs
Using ClearQuest packages and custom integrations, and making the most of Jazz platform integration technology
Getting the most of out the CQ-ALM schema
Implementing effective quality and performance metrics, SLAs, and governance
Improving test management with IBM Rational Quality Manager work items
Creating effective workflows for Scrum and other Agile projects