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question asked: May 04 '11, 9:56 a.m.
question was seen: 4,115 times
last updated: May 04 '11, 9:56 a.m.

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Problem loading Dashboard related to indexTime resource

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Christophe Lucas (862●3●49●48) | asked May 04 '11, 9:56 a.m.
I am receiving the following error code when loading Dashboards or loading the mini Dashboard.
Error
An error occured while retrieving the dashboard:

Internal Server Error Unexpected response code 403 while updating indexTime resource


This error message looks similar to the one reported here:
http://jazz.net/forums/viewtopic.php?p=50807


Has anyone experienced the same error message and resolved this issue ? Thanks

2 answers

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Kim Soederhamn (1.5k●3●43●48) | answered May 13 '11, 5:27 a.m.
Do you have more info from the jazz.log file ?
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Curtis d'Entremont (1.3k●3) | answered May 30 '11, 2:08 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
I believe the root cause is the com.ibm.team.dashboard oauth consumer key was deleted. See http://jazz.net/forums/viewtopic.php?p=50807 on how recover the key.

In 3.0.1 the Admin UI will prevent users from deleting this type of key.
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/152959

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