'Save Work Item' failed. Permission denied.
Hi,
I got RAM 7.2.0.2 and RTC installed on a server, the RTC is the one that came with the RAM install and the DB is DB2 Enterprise Edition 9.5. A few days ago RAM stared to show the error "'Save Work Item' failed. Permission denied." and shows a trace, Ill put it at the end of the topic. The asset is created but without a state. On the trace that is showed came this: "Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item. at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:406) at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4759)" So Im suspecting that RAM cannot communicate with RTC or RTC is having issues to create work items, so I entered to RTC and test this, I managed to create a work item without problem. Could you help me to solve this problem? Thanks in advance. ------------------------------------------------------------------------------------- This is the trace: Stack Trace javax.faces.FacesException: #{submitAssetHandler.doFinishAction}: javax.faces.el.EvaluationException: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} " at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:79) at javax.faces.component.UICommand.broadcast(UICommand.java:312) at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:302) at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:419) at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:77) at com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:220) at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:91) at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1152) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145) at com.ibm.ram.repository.web.security.RAMServletFilter.doFilter(RAMServletFilter.java:418) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130) at com.ibm.ram.repository.web.filters.GZipFilter.doFilter(GZipFilter.java:42) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:848) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:691) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588) at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551) Caused by: javax.faces.el.EvaluationException: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} " at com.sun.faces.el.MethodBindingImpl.invoke(MethodBindingImpl.java:131) at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:73) ... 38 more Caused by: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} " at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4793) at com.ibm.ram.repository.assets.AssetManager.submitAssetAsDraft(AssetManager.java:4407) at com.ibm.ram.repository.web.upload.SubmitAssetHandler.uploadAsset(SubmitAssetHandler.java:299) at com.ibm.ram.repository.web.upload.SubmitAssetHandler.doFinishAction(SubmitAssetHandler.java:845) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at com.sun.faces.el.MethodBindingImpl.invoke(MethodBindingImpl.java:127) ... 39 more Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item. at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:406) at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4759) ... 47 more Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item. at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.updateLifecycle(AssetLifecycleManager.java:3261) at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.handleEventCycle(AssetLifecycleManager.java:1576) at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.handleEvent(AssetLifecycleManager.java:514) at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:395) ... 48 more Caused by: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item. at com.ibm.ram.jazz.internal.client.JazzClientInstance.jcCreateLifecycle(JazzClientInstance.java:652) at com.ibm.ram.rtc.access.JazzClient.createLifecycle(JazzClient.java:989) at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.createNewJzLifecycle(AssetLifecycleManager.java:3290) at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.updateLifecycle(AssetLifecycleManager.java:3108) ... 51 more Caused by: com.ibm.team.process.common.advice.TeamOperationCanceledException: 'Save Work Item' failed. Permission denied. at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.advise(OperationAdviceManager.java:344) at com.ibm.team.process.internal.common.util.AbstractProcess.doAdvise(AbstractProcess.java:181) at com.ibm.team.process.internal.service.ServerProcess.access$1(ServerProcess.java:1) at com.ibm.team.process.internal.service.ServerProcess$2.run(ServerProcess.java:132) at com.ibm.team.repository.service.internal.TransactionService$1.run(TransactionService.java:104) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:320) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:244) at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:79) at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:68) at sun.reflect.GeneratedMethodAccessor235.invoke(null) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy56.runInTransaction(null) at com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:3361) at com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:3368) at com.ibm.team.process.internal.service.ServerProcess.adviseAndExecute(ServerProcess.java:130) at com.ibm.team.workitem.service.internal.AuditableServerProcess.adviseAndExecute(AuditableServerProcess.java:82) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.processSave(WorkItemRepositoryService.java:419) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:378) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:351) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.access$3(WorkItemRepositoryService.java:347) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService$1.run(WorkItemRepositoryService.java:230) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService$1.run(WorkItemRepositoryService.java:1) at com.ibm.team.repository.service.internal.TransactionService$1.run(TransactionService.java:104) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$Transaction.run(RepositoryDatabase.java:466) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$1.run(RepositoryDatabase.java:292) at com.ibm.team.repository.service.internal.rdb.ConnectionPoolService.withCurrentConnection(ConnectionPoolService.java:331) at sun.reflect.GeneratedMethodAccessor48.invoke(null) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy33.withCurrentConnection(null) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:288) at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:244) at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:79) at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:68) at sun.reflect.GeneratedMethodAccessor235.invoke(null) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy56.runInTransaction(null) at com.ibm.team.repository.service.AbstractService.runInTransaction(AbstractService.java:772) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.saveTransaction(WorkItemRepositoryService.java:219) at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:177) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy205.save(null) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleMethod(AbstractTeamServerServlet.java:1170) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.executeMethod(AbstractTeamServerServlet.java:926) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doPost(AbstractTeamServerServlet.java:728) at javax.servlet.http.HttpServlet.service(HttpServlet.java:763) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:1754) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1623) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1536) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180) at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:121) at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:54) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1152) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:592) at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:270) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1037) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:644) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551) at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:326) at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:296) at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeFault(MarshallerUtil.java:261) at com.ibm.team.repository.transport.client.RemoteTeamService.constructExceptionFromFault(RemoteTeamService.java:586) at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:479) at com.ibm.team.repository.transport.client.RemoteTeamService.invoke(RemoteTeamService.java:197) at com.ibm.team.repository.transport.client.ServiceInvocationHandler.invoke(ServiceInvocationHandler.java:43) at $Proxy271.save(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(ServiceInterfaceProxy.java:149) at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(ServiceInterfaceProxy.java:84) at $Proxy271.save(Unknown Source) at com.ibm.team.workitem.client.internal.WorkItemSaveTransport$1.run(WorkItemSaveTransport.java:33) at com.ibm.team.repository.client.internal.TeamRepository$3.run(TeamRepository.java:1164) at com.ibm.team.repository.common.transport.CancelableCaller.call(CancelableCaller.java:79) at com.ibm.team.repository.client.internal.TeamRepository.callCancelableService(TeamRepository.java:1157) at com.ibm.team.workitem.client.internal.WorkItemSaveTransport.call(WorkItemSaveTransport.java:30) at com.ibm.team.workitem.client.internal.WorkItemSaveRunnable.run(WorkItemSaveRunnable.java:37) at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.runRunnable(OperationAdviceManager.java:1318) at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.execute(OperationAdviceManager.java:190) at com.ibm.team.process.internal.client.ProcessClientService.execute(ProcessClientService.java:763) at com.ibm.team.workitem.client.internal.WorkItemClient.save(WorkItemClient.java:523) at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.saveWorkItems(WorkItemWorkingCopyRegistry.java:1732) at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.saveAffected(WorkItemWorkingCopyRegistry.java:1637) at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.save(WorkItemWorkingCopyRegistry.java:1538) at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.save(WorkItemWorkingCopyRegistry.java:1509) at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyManager.save(WorkItemWorkingCopyManager.java:115) at com.ibm.ram.jazz.internal.client.JazzClientInstance$WorkingCopyHolder.save(JazzClientInstance.java:1159) at com.ibm.ram.jazz.internal.client.JazzClientInstance.jcCreateLifecycle(JazzClientInstance.java:604) ... 54 more |
One answer
The problem has been corrected.
There was a problem with the authorities of the user that is used by RAM to connect to RTC. Thanks. |
Your answer
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