Hi,

I got RAM 7.2.0.2 and RTC installed on a server, the RTC is the one that came with the RAM install and the DB is DB2 Enterprise Edition 9.5.

A few days ago RAM stared to show the error "'Save Work Item' failed. Permission denied." and shows a trace, Ill put it at the end of the topic. The asset is created but without a state.

On the trace that is showed came this:

"Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item.
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:406)
at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4759)"

So Im suspecting that RAM cannot communicate with RTC or RTC is having issues to create work items, so I entered to RTC and test this, I managed to create a work item without problem.

Could you help me to solve this problem?

Thanks in advance.


-------------------------------------------------------------------------------------
This is the trace:

Stack Trace


javax.faces.FacesException: #{submitAssetHandler.doFinishAction}: javax.faces.el.EvaluationException: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} "
at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:79)
at javax.faces.component.UICommand.broadcast(UICommand.java:312)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:302)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:419)
at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:77)
at com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:220)
at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:91)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1152)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
at com.ibm.ram.repository.web.security.RAMServletFilter.doFilter(RAMServletFilter.java:418)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
at com.ibm.ram.repository.web.filters.GZipFilter.doFilter(GZipFilter.java:42)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:848)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:691)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551)
Caused by: javax.faces.el.EvaluationException: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} "
at com.sun.faces.el.MethodBindingImpl.invoke(MethodBindingImpl.java:131)
at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:73)
... 38 more
Caused by: java.lang.IllegalStateException: Unable to submit asset "{2276D2EA-5D12-2B3E-4902-9B67C828A817} "
at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4793)
at com.ibm.ram.repository.assets.AssetManager.submitAssetAsDraft(AssetManager.java:4407)
at com.ibm.ram.repository.web.upload.SubmitAssetHandler.uploadAsset(SubmitAssetHandler.java:299)
at com.ibm.ram.repository.web.upload.SubmitAssetHandler.doFinishAction(SubmitAssetHandler.java:845)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at com.sun.faces.el.MethodBindingImpl.invoke(MethodBindingImpl.java:127)
... 39 more
Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item.
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:406)
at com.ibm.ram.repository.assets.AssetManager.submitAssetWithState(AssetManager.java:4759)
... 47 more
Caused by: com.ibm.ram.common.data.exception.RAMRuntimeException: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item.
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.updateLifecycle(AssetLifecycleManager.java:3261)
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.handleEventCycle(AssetLifecycleManager.java:1576)
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.handleEvent(AssetLifecycleManager.java:514)
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.save(AssetLifecycleManager.java:395)
... 48 more
Caused by: com.ibm.ram.rtc.access.JazzClientException: Error creating asset lifecycle work item.
at com.ibm.ram.jazz.internal.client.JazzClientInstance.jcCreateLifecycle(JazzClientInstance.java:652)
at com.ibm.ram.rtc.access.JazzClient.createLifecycle(JazzClient.java:989)
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.createNewJzLifecycle(AssetLifecycleManager.java:3290)
at com.ibm.ram.repository.lifecycle.AssetLifecycleManager.updateLifecycle(AssetLifecycleManager.java:3108)
... 51 more
Caused by: com.ibm.team.process.common.advice.TeamOperationCanceledException: 'Save Work Item' failed. Permission denied.
at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.advise(OperationAdviceManager.java:344)
at com.ibm.team.process.internal.common.util.AbstractProcess.doAdvise(AbstractProcess.java:181)
at com.ibm.team.process.internal.service.ServerProcess.access$1(ServerProcess.java:1)
at com.ibm.team.process.internal.service.ServerProcess$2.run(ServerProcess.java:132)
at com.ibm.team.repository.service.internal.TransactionService$1.run(TransactionService.java:104)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:320)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:244)
at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:79)
at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:68)
at sun.reflect.GeneratedMethodAccessor235.invoke(null)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy56.runInTransaction(null)
at com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:3361)
at com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:3368)
at com.ibm.team.process.internal.service.ServerProcess.adviseAndExecute(ServerProcess.java:130)
at com.ibm.team.workitem.service.internal.AuditableServerProcess.adviseAndExecute(AuditableServerProcess.java:82)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.processSave(WorkItemRepositoryService.java:419)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:378)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:351)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.access$3(WorkItemRepositoryService.java:347)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService$1.run(WorkItemRepositoryService.java:230)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService$1.run(WorkItemRepositoryService.java:1)
at com.ibm.team.repository.service.internal.TransactionService$1.run(TransactionService.java:104)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$Transaction.run(RepositoryDatabase.java:466)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$1.run(RepositoryDatabase.java:292)
at com.ibm.team.repository.service.internal.rdb.ConnectionPoolService.withCurrentConnection(ConnectionPoolService.java:331)
at sun.reflect.GeneratedMethodAccessor48.invoke(null)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy33.withCurrentConnection(null)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:288)
at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:244)
at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:79)
at com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:68)
at sun.reflect.GeneratedMethodAccessor235.invoke(null)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy56.runInTransaction(null)
at com.ibm.team.repository.service.AbstractService.runInTransaction(AbstractService.java:772)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.saveTransaction(WorkItemRepositoryService.java:219)
at com.ibm.team.workitem.service.internal.WorkItemRepositoryService.save(WorkItemRepositoryService.java:177)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy205.save(null)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleMethod(AbstractTeamServerServlet.java:1170)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.executeMethod(AbstractTeamServerServlet.java:926)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doPost(AbstractTeamServerServlet.java:728)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:1754)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1623)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1536)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:121)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:54)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1152)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:592)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:270)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1037)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:644)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551)
at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:326)
at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:296)
at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeFault(MarshallerUtil.java:261)
at com.ibm.team.repository.transport.client.RemoteTeamService.constructExceptionFromFault(RemoteTeamService.java:586)
at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:479)
at com.ibm.team.repository.transport.client.RemoteTeamService.invoke(RemoteTeamService.java:197)
at com.ibm.team.repository.transport.client.ServiceInvocationHandler.invoke(ServiceInvocationHandler.java:43)
at $Proxy271.save(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(ServiceInterfaceProxy.java:149)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(ServiceInterfaceProxy.java:84)
at $Proxy271.save(Unknown Source)
at com.ibm.team.workitem.client.internal.WorkItemSaveTransport$1.run(WorkItemSaveTransport.java:33)
at com.ibm.team.repository.client.internal.TeamRepository$3.run(TeamRepository.java:1164)
at com.ibm.team.repository.common.transport.CancelableCaller.call(CancelableCaller.java:79)
at com.ibm.team.repository.client.internal.TeamRepository.callCancelableService(TeamRepository.java:1157)
at com.ibm.team.workitem.client.internal.WorkItemSaveTransport.call(WorkItemSaveTransport.java:30)
at com.ibm.team.workitem.client.internal.WorkItemSaveRunnable.run(WorkItemSaveRunnable.java:37)
at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.runRunnable(OperationAdviceManager.java:1318)
at com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.execute(OperationAdviceManager.java:190)
at com.ibm.team.process.internal.client.ProcessClientService.execute(ProcessClientService.java:763)
at com.ibm.team.workitem.client.internal.WorkItemClient.save(WorkItemClient.java:523)
at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.saveWorkItems(WorkItemWorkingCopyRegistry.java:1732)
at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.saveAffected(WorkItemWorkingCopyRegistry.java:1637)
at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.save(WorkItemWorkingCopyRegistry.java:1538)
at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyRegistry.save(WorkItemWorkingCopyRegistry.java:1509)
at com.ibm.team.workitem.client.internal.WorkItemWorkingCopyManager.save(WorkItemWorkingCopyManager.java:115)
at com.ibm.ram.jazz.internal.client.JazzClientInstance$WorkingCopyHolder.save(JazzClientInstance.java:1159)
at com.ibm.ram.jazz.internal.client.JazzClientInstance.jcCreateLifecycle(JazzClientInstance.java:604)
... 54 more