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URL to project dashboard hangs with "Loading ..."


Tim Mulligan (22633214) | asked Feb 14 '11, 5:09 p.m.
Does anyone have ANY idea why URLs to our project dashboards are hanging with "Loading..." message in IE 8?

The following URL works in Firefox but NOT in IE 8:

https://<hostname>/jazz/web/projects/<RTCPROJECTNAME>#action=com.ibm.team.dashboard.viewDashboard

In IE 8, it hangs with "Loading..." message and "Done" is displayed in the lower status bar. In Firefox, after entering userid and password at Login screen, we are taken to the project dashboard as expected.

Thank you in advance for any tips or pointers you can provide.

-Tim

3 answers



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Anthony Kesterton (7.5k7180136) | answered Feb 15 '11, 3:24 p.m.
JAZZ DEVELOPER
Does anyone have ANY idea why URLs to our project dashboards are hanging with "Loading..." message in IE 8?

The following URL works in Firefox but NOT in IE 8:

https://<hostname>/jazz/web/projects/<RTCPROJECTNAME>#action=com.ibm.team.dashboard.viewDashboard

In IE 8, it hangs with "Loading..." message and "Done" is displayed in the lower status bar. In Firefox, after entering userid and password at Login screen, we are taken to the project dashboard as expected.

Thank you in advance for any tips or pointers you can provide.

-Tim


First thing to try if you are having browser problems is to flush the browser cache. Next is to see if there are security settings that are causing problems. After that - try turning on debugging in RTC and check the logs. To turn on debug - put the ?debug=true

https://foo.com/bar?debug=true#action

for example:

https://jazz.net/jazz/web/projects/Rational Team Concert?debug=true#action=com.ibm.team.workitem.viewWorkItem&id=131615


regards

anthony

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Tim Mulligan (22633214) | answered Feb 17 '11, 12:28 p.m.
Thank you Anthony! Issue resolved. The problem was a Security setting in IE 8 under Tools -> Internet Options -> Advanced -> Security :

"Enable native XMLHTTP Support" must be checked

Regards,
Tim

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Anthony Kesterton (7.5k7180136) | answered Feb 17 '11, 4:49 p.m.
JAZZ DEVELOPER
Thank you Anthony! Issue resolved. The problem was a Security setting in IE 8 under Tools -> Internet Options -> Advanced -> Security :

"Enable native XMLHTTP Support" must be checked

Regards,
Tim


Excellent - glad you found the problem and fixed it. Thanks for posting this back to the forum (I have finally got IE8 installed and would probably have tripped over the same thing :-)

anthony

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