Jazz license error trying to config CQ Synchronizer

Hi Michael,

you have probably done it right, given your check.

I haven't set up the connector for RTC3 yet, so I can only shoot into the blue. Looking at your URL the connector tries to connect to the JTS Server at https://localhost:9443/jts. However, the service to synchronize with is in the RTC application with URI https:/host-name:9443/ccm which is mentioned in the Jazz server configuration step or https:/host-name:9443/jazz.

Could it be you try to the JTS server and that has no service and thus fails, whatever license a user has?

Thanks,

Ralph

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

It would be useful to see more complete error information. The "no CRUD service registered" sounds significant, so if there is detailed error info (log messages, stack traceback, etc.), please post it. The gateway/tomcat/logs/cqgateway.log file may have useful information.

I am getting an error on Step 5 of the Jazz Server Configuration for the ClearQuest Synchronizer.

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

I checked the users profile and he has JazzAdmins and JazzUsers permissions. The Client Access Licenses Rational Team Concert - ClearQuest Synchronizer says 1 included - 0 available. I verified the 0 available is because I have assigned it to the user: cqsynchronizer.

I did modify the properties file before starting the CQ Tomcat instance and that seems to be running fine except one error about "no CRUD service registered" I don't know if this is causing the issue.

This is on RTC 3.0 and CQ 7.1.1

Hi John, Thanks for the response. The cqgateway.log file has the correct error about the CRUD service. Here it is:

08 Feb 2011 12:27:06,544 ERROR com.ibm.rational.interop.level1 - CRJAZ0916I There is no CRUD service registered for the location "https://localhost:9443/jts/service/com.ibm.team.repository.common.internal.IVirtualRestService/virtualCol/InteropProjectAreaDTO".

It would be useful to see more complete error information. The "no CRUD service registered" sounds significant, so if there is detailed error info (log messages, stack traceback, etc.), please post it. The gateway/tomcat/logs/cqgateway.log file may have useful information.

I am getting an error on Step 5 of the Jazz Server Configuration for the ClearQuest Synchronizer.

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

I checked the users profile and he has JazzAdmins and JazzUsers permissions. The Client Access Licenses Rational Team Concert - ClearQuest Synchronizer says 1 included - 0 available. I verified the 0 available is because I have assigned it to the user: cqsynchronizer.

I did modify the properties file before starting the CQ Tomcat instance and that seems to be running fine except one error about "no CRUD service registered" I don't know if this is causing the issue.

This is on RTC 3.0 and CQ 7.1.1

Hi Michael,

I think the issue the error reports is that during setup of the synchronizer you create a technical user for example cqsync. This user needs to have the license assigned that is available in the server licenses.

Thanks,

Ralph

I am getting an error on Step 5 of the Jazz Server Configuration for the ClearQuest Synchronizer.

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

I checked the users profile and he has JazzAdmins and JazzUsers permissions. The Client Access Licenses Rational Team Concert - ClearQuest Synchronizer says 1 included - 0 available. I verified the 0 available is because I have assigned it to the user: cqsynchronizer.

I did modify the properties file before starting the CQ Tomcat instance and that seems to be running fine except one error about "no CRUD service registered" I don't know if this is causing the issue.

This is on RTC 3.0 and CQ 7.1.1

Hi Ralph,

I believe I have checked this by doing the following...
I logged into my Jazz Team Server, Clicked the Server tab, clicked on License Key Management, there I see "ClearQuest Synchronizer" 1 total, 1 assigned, 0 available. Then I can click on the #1 in the assisgned column and it brings me to the user listed it is assigned to: "cqsynchronizer" an account I created during setup.

Now if I click on the Users tab, and then click on the cqsynchronizer account the checkbox for ClearQuest Synchronizer is checked, and his only permission is "JazzUsers"

If I miss something, please let me know.
Thanks!
Mike

Hi Michael,

I think the issue the error reports is that during setup of the synchronizer you create a technical user for example cqsync. This user needs to have the license assigned that is available in the server licenses.

Thanks,

Ralph

I am getting an error on Step 5 of the Jazz Server Configuration for the ClearQuest Synchronizer.

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

I checked the users profile and he has JazzAdmins and JazzUsers permissions. The Client Access Licenses Rational Team Concert - ClearQuest Synchronizer says 1 included - 0 available. I verified the 0 available is because I have assigned it to the user: cqsynchronizer.

I did modify the properties file before starting the CQ Tomcat instance and that seems to be running fine except one error about "no CRUD service registered" I don't know if this is causing the issue.

This is on RTC 3.0 and CQ 7.1.1

I think Ralph is on to it. The CQ gateway must connect to the RTC (CCM) server, not the JTS server.

Ralph,

You were correct. Changing the URI in the config file did get me past that message. Thanks for the help.

Mike

Hi Michael,

you have probably done it right, given your check.

I haven't set up the connector for RTC3 yet, so I can only shoot into the blue. Looking at your URL the connector tries to connect to the JTS Server at https://localhost:9443/jts. However, the service to synchronize with is in the RTC application with URI https:/host-name:9443/ccm which is mentioned in the Jazz server configuration step or https:/host-name:9443/jazz.

Could it be you try to the JTS server and that has no service and thus fails, whatever license a user has?

Thanks,

Ralph

Jazz License problem on https://localhost:9443/jts. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

 Works for me too. Thanks guys.