Cannot remove trial licenses
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I installed RTC 3.0 with trial licenses but now have permanent keys. I installed the permanent keys but when I try to remove the trial licenses, I get an error:
Cannot remove the license "com.ibm.team.rtc.developer". The licenses is included as part of the server So, how do I get ride of these trial licenses? |
11 answers
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Geoffrey Clemm (30.1k●3●30●35)
| answered Jan 21 '11, 1:53 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I believe you currently cannot remove them (you have to just ignore
them). They should do no harm (other than cluttering up your license page), and a work item has been created to allow you to remove them. Cheers, Geoff On 1/19/2011 4:53 PM, TimBarrios wrote: I installed RTC 3.0 with trial licenses but now have permanent keys. I |
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I too have the same issue, trial licenses cannot be removed. Further - If I assign a developer license to a user, it assigns one of the trial licenses, not one of the permanaent licenses. What will happen when the trial expires? Will I then have to reassign licenses? Will it let me choose to assign the free licenses?
I believe you currently cannot remove them (you have to just ignore I installed RTC 3.0 with trial licenses but now have permanent keys. I |
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Geoffrey Clemm (30.1k●3●30●35)
| answered Mar 28 '11, 11:57 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
My understanding is that it will automatically reassign that user to the
permanent license (as long as there is a permanent license of they type the user had been assigned). But it would be good for an RTC license guru to confirm/correct that belief. Cheers, Geoff On 3/28/2011 2:38 PM, jim.islandtraining.com wrote: I too have the same issue, trial licenses cannot be removed. Further |
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Can an RTC license guru confirm this?? This seems way too important to leave to chance.
My understanding is that it will automatically reassign that user to the |
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DISCLAIMER: Not a Guru at anything.
My experience is that one has to be Rational Team Concert - Developer for IBM Enterprise Platforms-Floating (NNNN included 2012-01-15) Can an RTC license guru confirm this?? This seems way too important to leave to chance. My understanding is that it will automatically reassign that user to the |
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Hi, it seems like you have "10 x Free developer" and "10 x developer" installed (that is - bought licenses).. is that right? In my experience you can't mix the 10 Free and normal licenses. This is because when you are using the free licenses, you a limited to only 10 people and disabled from using any enterprise or developer workgroup specific functionality. Also remember, that the 10 Free is not the same as trial licenses. Does this help? |
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We got similar issues, and it is a show stopper for us.
We have a POC (proof of concept) server to explore the RTC before we introduce any new ideas or upgrades, integration to the Prod server.
This POC server was on RTC 3.0.1 and we replaced the 3.0.1 trial licences, when they expired, with the 10-free 3.x licenses without a hitch.
However when we upgrade to CLM 4.0, preceded by the upgrade to 10-free 4.0 licences:
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Found the answer to my issues, but not to the original question, other than to confirm that you cannot remove the trial licences of the current running server.
In my case I was allowed to remove the old 3.0.1 trial licenses, as the current server is at version 4.0. Once they are removed the 4.0 trial licences showed up, expired, but cannot be removed.
Now when I add the 10free 4.0 licences, the file is no longer blocked by the 3.0.1 trial licences file.
However, it showed up as the bottom subset of the overall Developer Licences, the latter with the wrong overall expiry date, which also appears on licences assiogned to users:
9 available (Expired On: August 13, 2011)
This is probably just a display bug or a misdisplay, as the licences are still allowed to be assigned and most of all, we can still obtain licences to work with the RTC.
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With respect to not being able to deleted expired trial licenses, this is still the case in CLM 4.0.1.
The othere thing to note is that you can uninstall the trial licenses via installation manager but they still appear in License Manager in CLM ( regardless of expired, not expired or not started). |
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